Square, Inc.

Square Payments

Composite Score

7.9 /10

CX Score

8.0 /10

35 Reviews Write a Review

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What is Square Payments?

Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely

Company Details

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Awards & Recognition

Square Payments won the following awards in the Payment Processing category

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2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

2 Top Rated Capabilities

3 Top Rated Features

2022

Square Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Payments?

8% Negative

6% Neutral

86% Positive

Pros

Respectful
Security Protects
Caring
Trustworthy

Feature Ratings

Average 85

Credit Card Processing

Recurring Payments

Security

Mobile Payments

POS Integration

Reporting Analytics

Digital Wallet Integration

POS Verification

E-Commerce Integration

Multi Currency

Customer Support

Vendor Capability Ratings

Average 81

Ease of Customization

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Square Payments Reviews

Rachael M.

Role: Industry Specific Role
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

Easy to use and inexpensive product

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

The cost is much lower and the implementation is much easier

What is your favorite aspect of this product?

The simplicity

What do you dislike most about this product?

That some features are lacking for stores with massive numbers of unique items (a used book store was my usecase)

What recommendations would you give to someone considering this product?

That it's absolutely the best deal for their money, the easiest product to train their employees on, and a reliable integrated system

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

George B.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Square Payments: Reliable & Inexpensive

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

Square matches other credit card payment programs, never has downtime, is easy to use, and provides simple reporting solutions plus easy exports. There are often new features like customizing receipts or banking services, but the core product is fantastic and customers aren't constantly pitched about upgrading (looking at you, Intuit). We've used this program for years and have processed hundreds of thousands of dollars with them. It's an easy solution that we heartily recommend.

What is your favorite aspect of this product?

The reliability is unsurpassed. Square Payments is easy to set up. Even the virtual terminal program is much easier to use than competing products.

What do you dislike most about this product?

There isn't really anything I dislike about Square Payments. I've rarely had to contact them about anything, and when I do, everything is handled quickly and politely. In all honesty, the most interaction we've had with Square was during the pandemic when they pitched PPP loans, and that's understandable.

What recommendations would you give to someone considering this product?

Set up a basic payment solution before integrating. You'll probably fall in love with the platform's ease of use and be willing to tackle any POS or accounting system integrations.

Pros

Continually Improving Product
Reliable
Enables Productivity
Includes Product Enhancements

Judy B.

Role: Sales Marketing
Industry: Retail
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2021

A User Friendly, Secure, Mobile, Payment System

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

Ease of installation, registration, use, and mobility, all at fair pricing

What is your favorite aspect of this product?

Mobile use - can use it on the go

What do you dislike most about this product?

Must be able to connect to WiFi or phone signal to use

What recommendations would you give to someone considering this product?

It is an easy to use way to complete transactions securely in a very mobile world

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Square Payments

What is Square Payments?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Square Payments Ratings

87 Likeliness to Recommend

90 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Square Payments?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Recurring Payments The ability to schedule payments at a cadence

Security Built-in security to protect payment information to prevent fraud and hacking

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Reporting Analytics Reports and analytics created from payment data

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

POS Verification Support cardholder verification methods for POS transactions

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Multi Currency Allows users to process payments in multiple currencies

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Square Payments Reviews

Rachael M.

Easy to use and inexpensive product

Likeliness to Recommend

Pros

George B.

Square Payments: Reliable & Inexpensive

Likeliness to Recommend

Pros

Judy B.

A User Friendly, Secure, Mobile, Payment System

Likeliness to Recommend

Pros

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Feature Ratings

Credit Card Processing

Recurring Payments

Security

Mobile Payments

POS Integration

Reporting Analytics

Digital Wallet Integration

POS Verification

E-Commerce Integration

Multi Currency

Customer Support

Vendor Capability Ratings

Ease of Customization

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support