Square Payments Logo
Square Payments Logo
Square, Inc.

Square Payments

Composite Score
7.9 /10
CX Score
8.0 /10
Category
Square Payments
7.9 /10

What is Square Payments?

Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely

Company Details


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Awards & Recognition

Square Payments won the following awards in the Payment Processing category

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Square Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

90 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Payments?

8% Negative
6% Neutral
86% Positive

Pros

  • Respectful
  • Security Protects
  • Caring
  • Trustworthy

Feature Ratings

Average 85

Credit Card Processing

92

Recurring Payments

87

Security

84

Mobile Payments

84

POS Integration

84

Reporting Analytics

83

Digital Wallet Integration

83

POS Verification

82

E-Commerce Integration

81

Multi Currency

79

Customer Support

79

Vendor Capability Ratings

Average 81

Ease of Customization

84

Business Value Created

84

Ease of Implementation

84

Quality of Features

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Ease of IT Administration

81

Breadth of Features

80

Product Strategy and Rate of Improvement

78

Vendor Support

75

Square Payments Reviews

Amir C.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Easiest payment product to use for Mom and Pop sho

Likeliness to Recommend

8 /10

What differentiates Square Payments from other similar products?

Ease of use. Best for mom and pop shops and/or small businesses

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Fees. Wish it was cheaper for smaller businesses to use them. I hope they establish a platform with smaller fees for smaller businesses like mine.

What recommendations would you give to someone considering this product?

It's a great platform!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christopher A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Secure payments!

Likeliness to Recommend

8 /10

What differentiates Square Payments from other similar products?

People from all around the world who have started up their business ventures can easily accept all kinds of payments. It includes the most common ones which are debit and credit card payments. There are quick real-time updates on how much revenue is made on how many tickets are sold. It even has a free premium trial that can help users in knowing more about the software.

What is your favorite aspect of this product?

It’s the best commerce solution where you can sell in person as well as online from anywhere at any time and there is no hassle of receiving payments from clients or customers from all parts of the world. It allows you to easily manage all your money by linking your bank accounts with this software.

What do you dislike most about this product?

There are not many setbacks for this software apart from the fact that it requires premium consulting and integration services. The buyer can’t buy with the pre-saved data and you have to sign in again and again to give the payment.

What recommendations would you give to someone considering this product?

I recommend this software to every person who is running a big or small business. You can even manage your entire team by scheduling, giving timecards and even full-service payrolls. It’s the most convenient thing you can have.

Pros

  • Unique Features
  • Efficient Service
  • Respectful
  • Fair

Jessica V.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Square Payments – A Leading Software

Likeliness to Recommend

10 /10

What differentiates Square Payments from other similar products?

This software’s consist of user-friendly interface. This is easy to learn and understand and no training is required. This software makes it easy to track things whether it is transaction or payment details. This facilitates the users’ and saves their time.

What is your favorite aspect of this product?

Through this software, the money is deposited at a quick rate. It gives its users’ a personalized report on their transactions to track things. It offers a free trial which is a great feature to attract a large amount of users’. It accepts payments from everywhere through cards. This provides ease to the users’ at a great level.

What do you dislike most about this product?

Some modules cost more than the whole software. In order to use those modules, users’ will have to pay. This software is not flexible enough to integrate with all other software's to work. The card reader does not coordinate with the mobile most of the time because of this users’ have to wait.

What recommendations would you give to someone considering this product?

It should improve the bugs and errors occurred during card reading through mobile. It should not cost the users’ additional fee for the modules. Users’ should be allowed to use the all the features and modules without extra payment.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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