Smartsheet Customer Reviews 2024

Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

232 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

Filter By

6 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

6% Neutral

93% Positive

Pros

Transparent
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 83

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Kelly m.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

My experience with smartsheet

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It's highly effective project management and team collaboration tool that is easy to learn and also to manage compared to other similar platforms.

What is your favorite aspect of this product?

I like how it helps me to organize, track and accomplish all my tasks. Also I like how it empowers teams to manage projects, automate processes and to find solutions. I also like it's user friendliness. It's Price is also very reasonable

What do you dislike most about this product?

It does what it is needed,I have no dislike towards it

What recommendations would you give to someone considering this product?

It's the best project management software, and it has all tool's that you need to manage and create your project's

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Adam L.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Smartsheet is a project control program

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

This tool has a comparatively easy user interface. It also has the availability of Gantt plans and simple data additions and notes. Also, the design of this tool is very simple. More, Smartsheet also provides tools that can hold industry aims and other office efficiency solutions.

What is your favorite aspect of this product?

This program provides companies with an innovative way to cooperate on plans. The interface of Smartsheet is like a more powerful spreadsheet, which is easy to adapt to our team.

What do you dislike most about this product?

The program lacks a time tracking function. Due to the lack of a basic communication center, it is very laborious for us to comment and edit.

What recommendations would you give to someone considering this product?

Smartsheet is a project control software. I suggest that learn about it first then use it.

Pros

Continually Improving Product
Reliable
Trustworthy
Respectful

Erick M.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Smartsheet.The smartest app for project management

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

One of the smartest application for project and portfolio management is Smartsheet. It is a powerful and easy-to-use application that enables you to manage projects and tasks. It is a multipurpose program that allows you to track time which has been spent on every project, create and assign tasks. It is user-friendly, intuitive and very robust. I use it daily and it has been of great help.

What is your favorite aspect of this product?

Smartsheet supports powerful features that allow you to manage your daily activities with ease and from anywhere anytime. I like the fact that it has a friendly pricing terms which makes it affordable. It seamlessly integrates with Google Calendar, Gmail, Microsoft outlook etc which makes it an exceptional and fantastic solution for project and portfolio management.

What do you dislike most about this product?

Smartsheet is smart. Nothing to mention as a dislike about it since it comfortably meets all my requirements.

What recommendations would you give to someone considering this product?

I highly recommend Smartsheet for project and portfolio management. Anyone looking for an excellent and effective solution for project and portfolio management, i recommend Smartsheet.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Gold Medalist

Smartsheet Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Kelly m.

My experience with smartsheet

Likeliness to Recommend

Pros

Adam L.

Smartsheet is a project control program

Likeliness to Recommend

Pros

Erick M.

Smartsheet.The smartest app for project management

Likeliness to Recommend

Pros

Most Popular Smartsheet Comparisons

Asana

Jira

Trello

Microsoft Project

Wrike

monday.com

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support