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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Kendra Q.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Smartsheet is the best version of charts

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

This is the easiest to use and most intuitive software you will ever get, all team members learning to use it immediately and quickly and almost automatically, the work was executed more efficiently without any hiccups.

What is your favorite aspect of this product?

The way in which day-to-day functions can be automated is great; I can schedule reminders to be done automatically by Smartsheet, so I can notify my colleagues of daily or weekly functions they need to do. I can also see the changes that have been made to the sheet and who in my team has made them; and if I want to see the content prior to the change made, with the Cell History action I can do it, so I am aware of all the progress of the tasks performed.

What do you dislike most about this product?

When there are many projects and lines on the sheet it can be overwhelming, which would be nice if you can group the sheets of the same project. Its mobile version does not compare to the web version, it is very deficient and lacks many of the functions and tools that you can have when you sit at the computer.

What recommendations would you give to someone considering this product?

The whole work team has found it quite useful, the workflow has improved considerably and tasks that used to become tedious and routine, such as remembering weekly reports and notifying the delivery of daily tasks, are now done automatically. For this reason for me Smartsheet is the best.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Jeremiah T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Excellent team collaboration tool

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

What makes Smarsheet stand out is the ability to allow collaboration across team members. As an organization, we were looking for a tool that could help us easily share what we're working on with team members, supervisors, and clients. For us, a project management tool that has a robust collaboration tool is the most successful, and Smartsheet shines in this area. It is important to note that not all project management tools have this ability because some only allow shaig individual pieces of work rather than sharing the whole of the entire project. Also, its ease of use and the range of features it offers make it a great tool.

What is your favorite aspect of this product?

Smartsheet has a great team collaboration tool and allows us to easily share files, notes, and tasks within the same platform. With a centralized place for storing all these digital assets, it becomes easy to access data and share them. We are able to keep in touch and be on the same page. We can also keep up with the progress of each project. I love that multiple teams can share their presentations, files, or images simultaneously. The collaboration tool is highly customizable and gives s the freedom to add the collaboration features that we are using and remove those not in use. This has helped us to keep things simple.

What do you dislike most about this product?

What is challenging about the tool is the user interface that looks clunky and becomes difficult to analyze data. It was difficult to analyze data at a glance unless one generated reports. One is forced to manually view columns and rows which is a tough and time-consuming task.

What recommendations would you give to someone considering this product?

Smartsheet is easy to use and suits well teams of all sizes. It comes with plenty of capabilities and features that are second to none. In terms of the value of money, Smarsheet is affordable. Their customer service is excellent offering guiding materials for new users.I highly recommend it for people who work on the go since it supports mobile applications and works really well.

Pros

  • Continually Improving Product
  • Efficient Service
  • Altruistic
  • Over Delivered

Daniella F.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Smartsheet is the best automation platform

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

I truly like Smartsheet's automating and reporting capabilities. This is, from my perspective, a one-stop-shop. Smartsheet has it all, from project management to report generation.

What is your favorite aspect of this product?

Overall, I enjoy utilizing Smartsheet, and We use it regularly at work to streamline my work procedures. Smartsheet's finest asset is its flexibility to be customized. We can accomplish that if we can conceive of a technique to modify data that will help your project planning. The options are limitless.

What do you dislike most about this product?

The learning curve for Smartsheet is very severe. Since they can't reason via programming, earlier generations have a tough time comprehending software. They could only take certain pathways.

What recommendations would you give to someone considering this product?

Featuring column formulae, cross-sheet management of data, Smartsheet outperformed Excel. It is a highly recommended platform. Easy Tasks were too architecturally ridged to design a solution that precisely fitted to our demands without a regard to data entry automated processes.

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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