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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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In Partnership With SelectHub

Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Lisa J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

It helps you to work easily with your team members

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It is a web-based platform that helps to get connected with your team and track your development. A lot of templates are available that are amazingly customizable. It is a very easy-to-use platform for your project. Not just easy, it also saves your time by being quick to use. You can speedily change rows and columns. It is highly integrated with MS office that making this website trouble-free. It has a unique idea to make your work differently. You cannot create a document through it for free but still can open or edit shared files, which is amazing.

What is your favorite aspect of this product?

It helps you to work easily with your team members. You can assign tasks, track the progress of your project, also can share documents through this platform.

What do you dislike most about this product?

It may run slow if the spread sheet is very large. It has very limited features and if you want advanced features then you need some efforts to learn the procedure.

What recommendations would you give to someone considering this product?

Although it is recommended for its features, it is expensive for some users. Some of the features that are absolutely not free are available on other websites for free. But if you want an all-in-one solution then you should probably go for it.

Pros

  • Effective Service
  • Acts with Integrity
  • Helps Innovate
  • Reliable

Krishna Chaitanya K.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Apr 2022

Very Intuitive

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Check it out, you will be impressed

What is your favorite aspect of this product?

Collaboration and Integration

What do you dislike most about this product?

Nothing much really

What recommendations would you give to someone considering this product?

Try this product, you will be impressed

Pros

  • Saves Time
  • Fair
  • Helps Innovate
  • Continually Improving Product

Jan s.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Comprehensive and Flexible business tool.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It allows me to communicate data with external partners on the instrument board and gather data with the Form tool also It's extremely useful for data communication inside a team esp when HIPAA compliance is required.

What is your favorite aspect of this product?

Smartsheet most helpful feature is it's easy user interface which makes it an excellent organizational tool also it was simple and quick for numerous employees from across the team to commit.

What do you dislike most about this product?

Personally I feel that the software is the one of the best I have no negativity about.

What recommendations would you give to someone considering this product?

It's biggest advantage is it's sleek and modern UI. Creating and sharing filters here has been the easiest in any of the spreadsheet softwares I have used the options for this are logical,easy to understand and intuitive. I highly recommend Smartsheets as the spreadsheet software to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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