Smartsheet Customer Reviews 2024

Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

232 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

6% Neutral

93% Positive

Pros

Transparent
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 83

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Shaun R.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Smartsheet improved project cooperation

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet has a suite of collaborative features, such as file sharing, alert systems, version control, note keeping, task assignment, and more. With the aforementioned, I can ensure that my entire team is aware of how our projects are developing at all times.

What is your favorite aspect of this product?

When it comes to user friendliness, SmartSheet is in a league of its own. SmartSheet's intuitive design has made it a pleasure to work with from the very first moment. It is really impressive that in SmartSheet we are able to create individualized environments that handle all of our problems with regard to intelligent calendars, forms, and project management overviews, amongst other things.

What do you dislike most about this product?

The primary motivation for our use of Smartsheet thus far has been the requirement for efficient project management. This has necessitated the incorporation of automated procedures into our workflow and the acceleration of both project completion and collaboration.

What recommendations would you give to someone considering this product?

My team has trouble relying solely on Smartsheet to manage all kinds of projects because it does not enable hybrid project management approaches.

Pros

Reliable
Security Protects
Helps Innovate
Continually Improving Product

Timothy H.

Role: Operations
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Good work requires strategic organization

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

By providing a variety of visual formats, my team and I can each access the data in a fashion that best suits our individual needs. It's convenient that several people can edit the document simultaneously. A central location for all shared files is essential.

What is your favorite aspect of this product?

Smartsheet has been important in resolving workflow challenges and ensuring that everyone is pulling their weight. Prioritizing our work is another great way to ensure we don't stray off track. It has really improved my ability to present several reports to my bosses and coworkers, and has made my contributions to weekly meetings look great.

What do you dislike most about this product?

It would be helpful if the download wasn't limited to a single zip file. Another thing that bothers me is that they altered how we gain access and now want a much higher price tag before we can utilize it for our intended purposes. Even so, I believe that, for our purposes, it is well worth the investment.

What recommendations would you give to someone considering this product?

It hasn't changed much in terms of how we put it to use, but we are excited to look into how Smartsheet and Salesforce may be integrated to save time and effort. It would be fantastic if there were a single, safe area to record and share data.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Security Protects

Ken J.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Smartsheet: Great product for task management

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet includes pre-built templates for common use cases that helps to streamline work processes. Smartsheet integrates well with other known tools such as google drive.

What is your favorite aspect of this product?

Smartsheet performs task management well by allowing teams to create ,assign and also track tasks in a shared workspace.

What do you dislike most about this product?

It has limited customization options for non-techbical users.

What recommendations would you give to someone considering this product?

One needs to consider whether Smartsheet integrates well with other tools in their organization.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Gold Medalist

Smartsheet Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Shaun R.

Smartsheet improved project cooperation

Likeliness to Recommend

Pros

Timothy H.

Good work requires strategic organization

Likeliness to Recommend

Pros

Ken J.

Smartsheet: Great product for task management

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support