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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Rausibell M.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Smartsheet for project management

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet is used in our project management company to facilitate teamwork and the development of projects that are managed by several people, allowing them to work online keeping all at the same time the same north required for the success of future projects, project management and resource management is greatly improved with the use of Smartsheet to such an extent that it has become essential to use it in each of our productive developments.

What is your favorite aspect of this product?

The tool is very easy to use through a very simple and intuitive user interface allowing our users to quickly become familiar with each of the tools provided by the service. Managing groups of users for the assignment of different projects allows us to maintain order and control of these through constant supervision by a master. Data security is important and Smartsheet complies with what is necessary to avoid data loss or leakage.

What do you dislike most about this product?

The customer service needs to improve a lot because it is not adequate enough according to the usefulness of the software, the functionality in some cases can be perceived limited for reasons that have not been clarified yet, it would be important to customize some tools allowing greater flexibility in the development of projects and to better capture the ideas of our users.

What recommendations would you give to someone considering this product?

The tool is presented as the ideal solution for all those companies that need to automate their process development flows, thus increasing productivity within the companies and reducing the hours invested in these projects. The tool has certain similarities with spreadsheet tables making it easier to use and more familiar with the software, achieving a more efficient integration within the company.

Pros

  • Reliable
  • Inspires Innovation
  • Saves Time
  • Client Friendly Policies

Justin G.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Smartsheet keeps me organized and is easy to use

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Within the group, we now have a unified location for working together. We find it quite satisfying to be able to divide up the work across the team and organize our efforts so that we make the most efficient use of everyone's time. It allows us to monitor development, delegate work, and notify people when things are due.

What is your favorite aspect of this product?

Smartsheet's simplicity is one of my favorite features. It resembles an Excel chart and allows for simultaneous edits by many users. Not only are projects but also portfolios easier to manage with the help of automated processes, forms, and summaries, as well as the option to build reports and dashboards.

What do you dislike most about this product?

Smartsheet's Gantt Chart printing is the only thing holding me back from using it. Depending on the size of the project, the printout can be a hassle to share because it spans numerous sheets.

What recommendations would you give to someone considering this product?

Instantaneous interaction, complete visibility into all project channels, simple development of tools to collect input data and tailor output data, and an effective method of managing a number of projects at once in a portfolio setting.

Pros

  • Enables Productivity
  • Efficient Service
  • Reliable
  • Trustworthy

Amari A.

  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Beneficial for Project Management!

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

The different features it offers.

What is your favorite aspect of this product?

Creating Gannt charts, so I am able to maintain organization when working on a project.

What do you dislike most about this product?

There is nothing I dislike at the moment.

What recommendations would you give to someone considering this product?

It is a good tool for project management. It helps you maintain organized and on top of the projects progress.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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