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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Midmarket category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Project Portfolio Management

89

Timesheet Management

88

Lifecycle Management

87

Resource Planning

86

Analytics and Reporting

84

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Vendor Support

82

Smartsheet Reviews

Tammy G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

The best alternative to Excel out there

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

When linked files are formed, when one file is edited and saved, other files immediately store the updated information when you refresh the screen. This is a great feature of smart sheet. Additionally, we may interact (text) with our colleagues depending on row item revisions, as well as the options for which columns to include in the reports we make.

What is your favorite aspect of this product?

Using Smartsheet, you may remain organized at all times. It's a fantastic tool for keeping you on track. If necessary, you're able to operate in a team and meet tight deadlines. The ability to immediately attach documents/files to Smartsheet line items is a big plus for me. It's a huge time-saver when it comes to document review and collaboration.

What do you dislike most about this product?

Smartsheet's layouts and formats can be somewhat convoluted at times. It takes some time to get used to, but once you do, it's a terrific way to remain on top of your to-do list.

What recommendations would you give to someone considering this product?

It is significantly easier to collaborate with external parties using Smartsheet than it is to collaborate with inside corporate parties using a Google docs + Box account. Using this tool, you may outline a project, assign tasks, and gather documentation for it. You can also upload documents, provide comments, and collaborate on them with others.

Pros

  • Helps Innovate
  • Effective Service
  • Respectful
  • Acts with Integrity

Jamie H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Smartsheet helps project managers get more done

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

We started using SmartSheet to help our engineer with project planning and product ordering. The success of this implementation led us to implement it in other parts of the company. It has greatly improved our capability to monitor tasks and allocate resources.

What is your favorite aspect of this product?

Smartsheet's primary features include project planning and tracking, automation, and reporting, and its user interface is extremely adaptable and graphic. Smartsheet's project management capabilities are robust, enabling teams to accomplish a broad variety of tasks and getting rid of mundane routines.

What do you dislike most about this product?

I wish it could keep table-based drop-down menus updated automatically. Smartsheet does not do automatic backups, and data entry on forms has various restrictions.

What recommendations would you give to someone considering this product?

As the most cutting-edge platform for cross-departmental cooperation, Smarsheet has revolutionized the way businesses operate. Teams may handle a wide variety of tasks and still keep the firm running smoothly. Smartsheet's Gantt charts, file-sharing, and automation capabilities let teams move projects along efficiently and hold individuals responsible for their contributions.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Claire A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

We use Smartsheets to manage workflow

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheets is used company-wide for safe file sharing and workflow management. Everyone is immediately brought up to speed, and we are able to track who made what modifications, when they were done, and provide supporting evidence in the form of documents.

What is your favorite aspect of this product?

If you need to exchange sensitive information often across offices, this is a far more efficient alternative than sending encrypted emails. This is an excellent method for submitting requests and keeping track of approvals from several layers of management.

What do you dislike most about this product?

When a system is already in place, making adjustments or updates might be difficult because of the need to modify every occurrence of that adjustment or update. With 20 centers, we frequently need to make a dozen or more copies of every change.

What recommendations would you give to someone considering this product?

It makes sense to be able to communicate with others who are using the same application. When dashboards are set up, all the information that is regularly accessed may be easily accessed. The ability to have numerous tabs open in Smartsheet at once is quite useful. However, this isn't an option in every software.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

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