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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Smartsheet Reviews

Richard C.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Smartsheet is a better shared Excel doc

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

Smartsheet's pricing was very attractive for us, as well as its simplicity. You could do almost everything in Excel that you can do in Smartsheet, but that's not necessarily a bad thing. Just because it lacks some of the other bells and whistles other project management software touts doesn't make it inferior. It does what it does well without a lot of fluff.

What is your favorite aspect of this product?

I love how easy it is to use. We had training, but we could have skipped it because the product is so easy to use. Easily the best part of Smartsheet is how easy it is to use.

What do you dislike most about this product?

I'd love more reporting capabilities, but it's not bad. We found that a lot of the features we saw in other products were very impressive, but could be unnecessary. Just keep it simple.

What recommendations would you give to someone considering this product?

Remember that you don't need fancy, expensive software. Bigger and shiner isn't always better! Give it a try and see what you think. I bet you can do 99% of what you truly need to do with Smartsheet. The rest of the 1% isn't that big of a deal.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Respectful

Jan s.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Comprehensive and Flexible business tool.

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

It allows me to communicate data with external partners on the instrument board and gather data with the Form tool also It's extremely useful for data communication inside a team esp when HIPAA compliance is required.

What is your favorite aspect of this product?

Smartsheet most helpful feature is it's easy user interface which makes it an excellent organizational tool also it was simple and quick for numerous employees from across the team to commit.

What do you dislike most about this product?

Personally I feel that the software is the one of the best I have no negativity about.

What recommendations would you give to someone considering this product?

It's biggest advantage is it's sleek and modern UI. Creating and sharing filters here has been the easiest in any of the spreadsheet softwares I have used the options for this are logical,easy to understand and intuitive. I highly recommend Smartsheets as the spreadsheet software to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Andrea A.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Dynamic Project Portfolio Management Tool

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Users can organize and manage work efficiently in no time. It is very easy to use. It allows sharing of files to the members which helps all of the teams and users.

What is your favorite aspect of this product?

It is a flexible software and covers all data viewing options. It performs precise operations and provide organized setup for the work. It controls the activities in a simple way which is easier for users to understand. It saves time in managing the work.

What do you dislike most about this product?

One big drawback is that you cannot attach multiple files in an automated workflow. For the members of the team, it is a great problem. Smartsheet is very expensive. It attracts only a specific amount of people.

What recommendations would you give to someone considering this product?

It should lower the price of the subscription. So that all ranges of teams can have access to it. It should provide a free version as well. By this the user and teams can view what are they buying and can use it for a while.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

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