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What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
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Smartsheet Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Efficient Service
- Respectful
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Smartsheet Reviews
Bill R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Best tool for project management.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It is easy to use. Good customer support. Integrates with other platforms.
What is your favorite aspect of this product?
We are able to create detailed project schedules. It has a Gantt view. File sharing. Timeline tracking. Project reporting. Task management. Document and resource management.
What do you dislike most about this product?
There is nothing i have found to dislike.
What recommendations would you give to someone considering this product?
I highly recommend Smartsheets to help to plan, track, and manage projects in real-time
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ivana S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Intuitive interface, similar to MS Excel.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It has a simple and easy to use interface, similar to Microsoft Excel. It can be connected with multiple external programs including Power BI. I use it frequently for project management, especially because of its Gantt templates.
What is your favorite aspect of this product?
I like it for its ease and simplicity of use. Creating detailed project schedules, Gantt charts and sending messages to others makes it a much more practical and flexible software. Exports to Excel are simple and attractive.
What do you dislike most about this product?
I can't connect it with Microsoft Outlook.
What recommendations would you give to someone considering this product?
It is excellent for agile project development. It's easy to use, basically similar to Microsoft Excel, and provides the ability to upload Excel files to Smartsheet.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Mohamed E.
- Role: Consultant
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Apr 2022
The Best Ticketing and Data Management tool
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet provide uniqui Ticketing system and project management tool , it allows automated assigning tasks and tickets easily to the team members beside the Dashboard which let the Managers know where the projects are and different type of views from Dynamic view and Grid view which allow the customization for which columns are allowed to be shown and which columns could be hidden , Smartsheet Solution center provide various templates are ready to use
What is your favorite aspect of this product?
The best in this product is the Automation process and the various type of templates and the Dash board , The automation process facilitate a lot of manual works and the Dashboard gives all the required data for the management to see where the projects process are
What do you dislike most about this product?
i didn't found something can dislike in Smartsheet , but what i noticed that the sheet capacity Cannot have more than 7000 rows and after this number the sheet is hanging , so if the sheet capacity increased this will be better
What recommendations would you give to someone considering this product?
This product allow integration to external cloud and can easily attach all the documents to the sheet which gives extra benefit to their system and easily review the tickets content
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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