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Smartsheet Logo Award Winner Product Badge
Smartsheet

Smartsheet

Composite Score
9.1 /10
CX Score
9.4 /10
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Smartsheet
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Portfolio Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

99 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
3% Neutral
96% Positive

Pros

  • Efficient Service
  • Respectful
  • Continually Improving Product
  • Performance Enhancing

Feature Ratings

Average 87

Vendor Capability Ratings

Average 86

Ease of Implementation

89

Quality of Features

88

Ease of Customization

88

Breadth of Features

87

Business Value Created

87

Ease of IT Administration

87

Ease of Data Integration

86

Usability and Intuitiveness

86

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Smartsheet Reviews

Mantin L.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great and Flexible"

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

the program is not easy, it is a bit complicated, instead there are programs that are much easier to learn.

What is your favorite aspect of this product?

There is no limit to what I can do with the platform, and the yearly subscription is really reasonable. As a user, I often utilize the current user option to combine sheets into reports.

What do you dislike most about this product?

An extensive learning curve is involved. Despite the fact that smartsheet seems to be a glorified version of Excel, many of its capabilities are either unavailable or difficult to find. My time with new users has been significantly impacted by the steep learning curve.

What recommendations would you give to someone considering this product?

Although I'm a huge fan of spreadsheets, other people may find them too complicated. You may tailor Smartsheet to fit your team's unique demands if you have a committed person in charge of the process design. For some individuals, learning how to utilize Smartsheet's many capabilities might be a challenge at first, but the company provides tutorials and other tools.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Zoie G.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great project management software."

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

the program has good customer service, it is better than other programs.

What is your favorite aspect of this product?

You can create, organize, and manage your projects using Smartsheet, a project management software that has everything you need. Strong analytics and reporting capabilities make it a powerful tool for teams. It's useful to be able to flip between perspectives while dealing with several stakeholders, which is why I use Smartsheet. The ability to convert from a spreadsheet to cards and a critical route is important since everyone has different needs for comprehending task details and links.

What do you dislike most about this product?

Only the most basic activities may be tracked in a log that is inadequate for big organizations, and it's difficult to use for beginners. Although it isn't prohibitively pricey, other spreadsheet programs just can't compete with it. They could also consider highlighting the links that bind and the obligations that each individual has. Of course, this is a difficult process, which is why we have project management. Although this may seem like a little point, I have found that this is a common issue across most all project management software programs that I've used.

What recommendations would you give to someone considering this product?

It's easier to grasp if you've worked with spreadsheet software before. A well-versed Smartsheet user may be of great assistance if you run into any issues. In the end, Smartsheet's many alternatives and viewpoints are worth the effort. You'll be content as long as you keep learning and doing new things with the resources you've been given.

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

Kate B.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

"Great for managing projects and tasks."

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

it's easy to use that's one of the differences.

What is your favorite aspect of this product?

I'm a big fan of how simple it is to have a project plan up and running in a matter of minutes, and how rapidly I can make changes to it. Jira's integration and synchronization have been really beneficial to me. As a tool for knowledge workers, Smartsheet facilitates the implementation of activities that need close coordination across many groups and individuals.

What do you dislike most about this product?

For now, it seems that the smartsheet software is still a work in progress and does not enable many ideas to be implemented. As an example, a Gantt chart needs an end date that isn't based on computations or other variables. Improved reporting and customer-facing tools that may be shown at executive levels, as well as the ability to prioritize things that come from Jira; currently, no sorting using built-in components is feasible.

What recommendations would you give to someone considering this product?

In terms of project management tool integration and deployment, Smartsheet stands head and miles above the other alternatives our company has evaluated. You should take advantage of the free training sessions offered by Smartsheet before using the software in your workplace.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

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