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Smartsheet Logo
Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Genyerbet Jose V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Smartsheet: Projects are a success

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Useful for team jurors who are unfamiliar with creating a planning schedule but need to arrange and assign tasks to various team members. The organization is currently in the process of maturing.

What is your favorite aspect of this product?

Being able to use a tool that has some familiarity takes time away from training and orienting employees to a new tool and allows a strategy to get off the ground.

What do you dislike most about this product?

Could have a more user friendly interface or module to manage files uploaded to folders instead of attachments, it is available for external integration, but you have to pay to use it, would be nice if some integrations were built in.

What recommendations would you give to someone considering this product?

If you have several users who use Excel or Google Sheets for personal project management, this tool will be very useful and somewhat familiar. If you have a very large program, you might consider looking at more advanced platforms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Caring

Marcy M.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Helpful tool, but not a critical one

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

It's like excel with super powers. It takes what you can do there and amplifies it with great features. Awesome for tracking tasks and more.

What is your favorite aspect of this product?

all of the sorting & filtering options. Being able to assign items. Forms for entry. Just very flexible with what it does.

What do you dislike most about this product?

It's limited to its wheelhouse. There's only so many things we can do through the tool. Integrations with other tools (usuch as JIRA) that would have added more value is very expensive. Also unlike excel you can't have multitabbed documents. And there are a few other things excel does that aren't here.

What recommendations would you give to someone considering this product?

Excellent tool to consider if you use a lot of spreadsheets, need to track multiple things, assign ownership to cells, or create task lists.

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Unique Features

Bavnit S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

project management is well rounded with Smartsheet

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet is designed with automation in mind. Using Smartsheet for our projects , has afforded us the opportunity to incorporate automation into aspects of our software project management process, by combining inherent conditional pathways and actions present on Smartsheet, into automated workflows that has led to faster completion of tasks and a coherent project collaboration experience for my team.

What is your favorite aspect of this product?

Smartsheet is built on spreadsheets . Therefore, everything I can achieve on a spreadsheet are achievable on Smartsheet , with more efficiency . This makes Smartsheet easier to pick up by new users in my team.

What do you dislike most about this product?

Advance resource management and activity tracking are not by default , available on Smartsheet. Users have to purchase them as add-ons . I would prefer that this critical features come as a part and parcel of Smartsheet as against as additional extension features.

What recommendations would you give to someone considering this product?

I think Smartsheet is an ideal software for project management, especially for managers interested in automating processes. Albeit, that this comes with its own inherent weaknesses.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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