Smartsheet Customer Reviews 2024

Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

232 Reviews Write a Review

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What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

6% Neutral

93% Positive

Pros

Transparent
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 83

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

Score 9.1

View Smartsheet in this category (opens in a new tab)

Project Portfolio Management - Midmarket

Score 9.1

View Smartsheet in this category (opens in a new tab)

Task Management

Score 9.0

View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Ahmed Naveed Zafar ,.

Role: Industry Specific Role
Industry: Construction
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2022

Addictive, but prices are high to manage.

Likeliness to Recommend

7 /10

What differentiates Smartsheet from other similar products?

Accessibility, ease of use & compatibility

What is your favorite aspect of this product?

Accessibility

What do you dislike most about this product?

Requires high internet speed for clouding

What recommendations would you give to someone considering this product?

Due to accessibility, it helps you at emergency times

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Kathryn L.

Role: Information Technology
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Project planning and execution has gotten better.

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet boasts of the most robust automation tools of any software that I have used. This tools comes with an incredible set of connectors , workflows , and integration options. The availability of the aforementioned , coupled with its drag and drop automation builder, makes the process of setting up automations on Smartsheet to be pretty straightforward .

What is your favorite aspect of this product?

Smartsheet provides options for us to bring new functionalities into its software environment , through add-ons. We've taken advantage of this to add digital asset management and portfolio management capabilities into Smartsheet. Thereby giving rise to improved time tracking and advanced analytical reporting.

What do you dislike most about this product?

Activity logs on Smartsheet is limited , making it time consuming to track important project activity updates. I should highlight the absence of a kanban board feature too , which is as a result of Smartsheet being completely spreadsheet based.

What recommendations would you give to someone considering this product?

The best spreadsheet software for managing projects.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Harry E.

Role: Public Sector
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

The tool with versatility and power

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It was easy to set up and start with what started as a project management tool. This has encouraged collaboration, provided a single source of truth for multiple procedures, and made robust reporting simple. Smartsheet provides real-time project planning and management flexibility. It offers a wealth of tools for efficient project management.

What is your favorite aspect of this product?

The ability to add dependents, working and non-working days, and duration are appreciated. The start and finish dates then automatically fill in. I enjoy the ability to pin sheets or go to the most recently accessed to find the one I'm searching for easily, and I love that all of the Smartsheets to which I have access may be sorted into folders for simple retrieval. Additionally, they frequently add new features, which is a great thing.

What do you dislike most about this product?

Links between rows and cells are limited. I frequently run into cell link constraints. The difficulty we have so far had in getting our organization to grow its use is the problem. The software cannot be used without an internet connection. This is a drawback because you won't be able to access your info if your internet connection is lost.

What recommendations would you give to someone considering this product?

My favorite Smartsheet feature has to be the ability to use a combination of late milestone reports, task assignments, and thorough reporting to monitor my team's progress. Combining cross-sheet cell linking, index/matching when necessary, and conditional formatting when necessary is a stroke of genius for reporting. Simply the best equipment for the job. I adore how easily obtainable and adaptable the stuff is.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Smartsheet

What is Smartsheet?

Company Details

Book a Free Demo Today!

Awards & Recognition

2022 Data Quadrant Gold Medalist

Smartsheet Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Ahmed Naveed Zafar ,.

Addictive, but prices are high to manage.

Likeliness to Recommend

Pros

Kathryn L.

Project planning and execution has gotten better.

Likeliness to Recommend

Pros

Harry E.

The tool with versatility and power

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support