Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Bhawna A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Amazing Communication application"

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Easy to use interface. Instant messaging To do list creation Integration with other applications

What is your favorite aspect of this product?

Almost device friendly Easy File sharing Easy group creation Easy virtual I'd creation

What do you dislike most about this product?

Nothing as such, Sometimes takes little bit more time than expected to share large files.

What recommendations would you give to someone considering this product?

Highly recommended communication application to all the organisations.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Kara D.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Slack makes communication efficient!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It invited there to be both informal and formal communication to flow efficiently.

What is your favorite aspect of this product?

How quick and easy it is to communicate with co-workers.

What do you dislike most about this product?

Notifications don't always come through every once in a while, but nothing else other than that.

What recommendations would you give to someone considering this product?

Go for it! Primarily if you work remotely!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mayank A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2022

Slack is easy use with interactive interface

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack has some unique features like integration of the Ticket management tools like Jira can be possible with slack

What is your favorite aspect of this product?

In Slack, each message can become a thread and we can use it as reminders

What do you dislike most about this product?

The most disliked feature in slack is that the chat automatically deletes after some period of span

What recommendations would you give to someone considering this product?

Highly recommended for IT professionals to use slack as an over-chatting medium

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Commodity Features

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