Shopify Customer Reviews 2024

Shopify

Composite Score

8.8 /10

CX Score

8.9 /10

183 Reviews Write a Review

Get Demo

In Partnership With SelectHub

Claim Software

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

Book a Free Demo Today!

See it in action with a free demo.

Click below to sign up on our partner's website.

Get Demo

In Partnership With SelectHub

Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Reliable

Feature Ratings

Average 83

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Shopify Reviews

Esther B.

Role: Sales Marketing
Industry: Apparel
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted May 2022

Innovative product But a little too expensive Easy

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Innovative product But a little too expensive Easy to access

What is your favorite aspect of this product?

Its presentation

What do you dislike most about this product?

The price is a bit too much for beginners I think it should find a middle ground for those who want to start and those who are already there

What recommendations would you give to someone considering this product?

I will salute his initiative and I will advise him to take a look at the use

Pros

Reliable
Trustworthy
Inspires Innovation
Caring

Cons

Less Performance Enhancing
Less Effective Service
Less Generous

Kirti K.

Role: Operations
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Shopify: Fantastic software for E commerce.

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Customizing an online store quickly and without much effort is provided by Shopify, with an extensive line of visually pleasing templates that add an aesthetic touch to our stores. Shopify is a well-designed platform that enables us to sell products to the market.

What is your favorite aspect of this product?

Shopify takes the complicated world of e-commerce into something that anyone can manage. It helps us to activate products on the website as well as the app. It provides us the customized websites and domains. We can push the whole product catalog to Google merchant Centre and run shopping ads directly. It has preset design templates tool for those who do not know how to design a website. We can create sales channels in the shortest time. We can easily change the outlook of the store from the templates available without any coding and similarly make other changes like giving discount options and setting an upper limit of discount code usage.

What do you dislike most about this product?

Credit card transaction fees are added on top of the monthly cost. The program does not have rating options and product reviews, which does not allow any user to position themselves on its platform due to lack of rating. So, this need to be implemented or improved.

What recommendations would you give to someone considering this product?

We use Shopify in our organization to sell our products directly to our consumers all across the country. One of the best tools to run your E-commerce, we launched our e-commerce store during the pandemic [a year and a half ago], and ever since we have not faced any problems with the platform. It is great for building an eCommerce store and helps in web design, operations and order fulfillment, shipping, marketing, and product management. It gives me an automated layout from the shopping cart to the payment gateway layout everything Shopify does for me.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Michael H.

Role: C-Level
Industry: Electronics
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Ecommerce is made easier with Shopify

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Easy to setup and modify, Shopify makes doing Ecommerce way better than it was 5 years ago, By having a simple to use platform Shopify allows us to have a professional look and feel without having to break the bank.

What is your favorite aspect of this product?

The apps are great. You can find an app for any feature on Shopify.

What do you dislike most about this product?

Recurring cost can get very high and if you use too many apps it slows down the website

What recommendations would you give to someone considering this product?

Choose your theme wisely and know which aps you really need

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Esther B.

Innovative product But a little too expensive Easy

Likeliness to Recommend

Pros

Cons

Kirti K.

Shopify: Fantastic software for E commerce.

Likeliness to Recommend

Pros

Michael H.

Ecommerce is made easier with Shopify

Likeliness to Recommend

Pros

Most Popular Shopify Comparisons

Adobe Commerce

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

1
Since last award

Feature Ratings

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization