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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Reliable

Feature Ratings

Average 83

Order Management

87

Catalog Management

86

Order Portal

86

Payment Processing

86

Content Management

84

Integrated Search

81

Reporting and Analytics

80

Retargeting Capabilities

79

Content Localization

79

Predictive Recommendations

78

Microsite Management

78

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

84

Business Value Created

84

Breadth of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Availability and Quality of Training

79

Ease of Customization

78

Shopify Reviews

Andreina P.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Improving our sales with Shopify, best way to go

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Generating good sales we thought it was impossible, we acquired SHOPIFY, and it made us quickly and safely improve our commerce, its functions and features allowed us to channel more sales and do business immediately, our opinion is that it is on the right track.

What is your favorite aspect of this product?

As a trading platform in sales is very good, it allowed us to create market products, and thus make sales that generate positive income to our company, something in favor is that it allows us to make payments by credit card, we improve production and time to make a sale, generates opportunity to minority companies to acquire their plans and products, we manage inventory in a timely manner, we can coordinate orders, shipments, create products, create stores easily.

What do you dislike most about this product?

We have noticed that their prices are high, they should lower the plans for medium-sized companies can acquire, another difference is that compared to other software has the free version has a very low trial period of 14 days compared to others that have 30 days, should expand its features.

What recommendations would you give to someone considering this product?

One of the recommendations is to be able to lower their prices so that small businesses can obtain it, improve its interface to make it lighter on computers with few features, however, it is easy to use, but abiding by the recommendations can improve their products.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Caring
  • Respectful

Mahi N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

The best user friendly ecommerce tool

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

User friendly, easy to use ecommerce tool. We always recommend our ecommerce clients to shift to Shopify.

What is your favorite aspect of this product?

Best for beginners and start up owners, yet very affordable.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

Shopiify is the best affordable ecommerce tool for startups and small businesses

Pros

  • Effective Service
  • Caring
  • Saves Time
  • Efficient Service

Emmanuel Jesus M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Shopify is the best tool to start selling online

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

I would like to be able to customize the reports I download. It does not have much flexibility in this regard: this could be a part of the analytic update, but that update is significantly more expensive and not worth it for us at this time.

What is your favorite aspect of this product?

The flexibility and complete set of features of Shopify make it the best e-commerce software on the market. It is powerful enough for the complex operations of the store, but simple enough for beginners to implement.

What do you dislike most about this product?

There is not much to complain about with Shopify. Some of the third party add-ons are a bit immature in their development, but that is not the problem of Shopify. The base templates are ordinary but effective for the start sites.

What recommendations would you give to someone considering this product?

Shopify, one of the best ecommerce management tools, is a well-designed platform that allows you to sell products on the marketplace. Shopify provides you with a custom website and domain. I enjoyed a 14-day trial before subscribing. I managed to easily edit and set up my online store in a few days. For the website to work effectively, you must have Oberlo installed to facilitate the product upload process.

Pros

  • Unique Features
  • Inspires Innovation
  • Caring
  • Respectful

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