Shopify

Shopify POS

Composite Score

8.1 /10

CX Score

8.1 /10

42 Reviews Write a Review

Claim Software

What is Shopify POS?

Shopify POS is an iPad and iPhone-based point of sale service from Shopify. The application allows you to manage your entire online and physical store business using a unified platform. Shopify POS is part of the Shopify eCommerce suite, enabling you to take your business and manage it from everywhere.

Company Details

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Awards & Recognition

Shopify POS won the following awards in the Retail POS category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

9 Top Rated Capabilities

7 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Gold Medalist

2023

16 Top Rated Capabilities

18 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation

2022

Shopify POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify POS?

2% Negative

7% Neutral

91% Positive

Pros

Respectful
Efficient Service
Reliable
Enables Productivity

Feature Ratings

Average 84

Sales Transactions

Cash Register Point of Purchase Devices

Pricing Promotions

Customer Account Management

Online Integrations Web Store

Employee Mobile

Inventory Control

PCI and EMV Compatible

Employee Management

Analytics and Reporting

Loyalty Program

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

Availability and Quality of Training

Breadth of Features

Shopify POS Reviews

Kooi S.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

I like that with Shopify POS you can reward

Likeliness to Recommend

10 /10

What differentiates Shopify POS from other similar products?

What I find different about Shopify POS is that it can easily be used in physical retail stores, as well as in online stores, and you can track all that information from one place, that is, you no longer have to be in several systems pending inventory or the sales of the day, since with Shopify POS you have access to all that information in a single software. Everything that customers wish to purchase can be ordered in the same store, or through a virtual store, and everything will be synchronized in such a way that even the consumer can go to the store to pick up their order if they so wish.

What is your favorite aspect of this product?

I like that with Shopify POS you can reward loyal customers of the store, this function has served me as a good marketing strategy, since I can manage loyalty promotions and even generate discount coupons or gift cards, and the software It does not present any problem with that at the time of billing. I like that Shopify POS has already been in the POS market for several years and it gives me confidence, and it is also available in a wide variety of countries and languages.

What do you dislike most about this product?

Shopify POS is super useful and most of its features are easy to use. I still consider that the induction process should be improved to learn more about all the functions and features offered by the system. I think it has many functions, but very little is really known about how to use it, since the training process is very simple.

What recommendations would you give to someone considering this product?

I count on Shopify POS for the sale of any product, be it food, clothing, materials, whatever, this is because I like how the interface works and it seems to me that the software has a good payment platform It is evident that e system was well designed and was thought out in a logical way.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Dhruv G.

Role: Operations
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Lovely interface

Likeliness to Recommend

8 /10

What differentiates Shopify POS from other similar products?

Easy to use

What is your favorite aspect of this product?

User interface

What do you dislike most about this product?

Complexity

What recommendations would you give to someone considering this product?

Reduce complexity

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Cons

Slower Product Innovation

Victoria S.

Role: C-Level
Industry: Retail
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Dec 2021

Easy and Mobile!

Likeliness to Recommend

10 /10

What differentiates Shopify POS from other similar products?

So easy to manage and set up -- and add customers info on the go! I loved that it drew right out of my inventory, and added the statistics to my analytics, really making my business easy and efficient mobily.

What is your favorite aspect of this product?

I can use it on my ipad or iPhone.

What do you dislike most about this product?

I wish it came with a card reader --- but that is an additional $100.

What recommendations would you give to someone considering this product?

Know that it has the same functionality of square, but you have to pay for all the hardware.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shopify POS

What is Shopify POS?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Shopify POS Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Shopify POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Shopify POS Reviews

Kooi S.

I like that with Shopify POS you can reward

Likeliness to Recommend

Pros

Dhruv G.

Lovely interface

Likeliness to Recommend

Pros

Cons

Victoria S.

Easy and Mobile!

Likeliness to Recommend

Pros

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1
Since last award

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Since last award

Feature Ratings

Sales Transactions

Cash Register Point of Purchase Devices

Pricing Promotions

Customer Account Management

Online Integrations Web Store

Employee Mobile

Inventory Control

PCI and EMV Compatible

Employee Management

Analytics and Reporting

Loyalty Program

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

Quality of Features

Availability and Quality of Training

Breadth of Features