Qualified Customer Reviews 2024

Qualified

Composite Score

7.8 /10

CX Score

8.1 /10

11 Reviews Write a Review

Claim Software

What is Qualified?

Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.

Company Details

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Qualified Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualified?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 79

Multi-channel

Learning and Adaptability

Voice or Text Input

Leads Generation

Scheduled Availability

Knowledgebase

Wayfinding

Personalized Service

Application Programming Interface

Workflow Processing

Translation

Vendor Capability Ratings

Average 82

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Also Featured in...

Conversational AI

Score 8.5

View Qualified in this category (opens in a new tab)

Qualified Reviews

Jonathan G.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Makes self-service a breeze for prospects!

Likeliness to Recommend

9 /10

What differentiates Qualified from other similar products?

A lot of features and functionality

What is your favorite aspect of this product?

Chat and meeting scheduling

What do you dislike most about this product?

A lot of things baked into the project so can get confusing without proper training

What recommendations would you give to someone considering this product?

Really take time to learn how to use as an admin

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Ahmet A.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

One of the good chatbot products!

Likeliness to Recommend

10 /10

What differentiates Qualified from other similar products?

It is one of the goos chat product that helps you to book a meeting with leads via chat.

What is your favorite aspect of this product?

It does a pre-qualification and creates a meeting when you are not available at that moment!

What do you dislike most about this product?

Sometimes a bit slow with the integration with Salesforce.

What recommendations would you give to someone considering this product?

It is a good one with customer support :)

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brian B.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Great customer support

Likeliness to Recommend

8 /10

What differentiates Qualified from other similar products?

Amazing customer success engagements

What is your favorite aspect of this product?

Development of custom experiences

What do you dislike most about this product?

Hands-on approach from customer success team

What recommendations would you give to someone considering this product?

Qualified will change how you think about omnichannel customer engagement

Pros

Helps Innovate
Unique Features
Efficient Service
Effective Service

Cons

Charges for Enhancements

Qualified

What is Qualified?

Company Details

Need Assistance?

Qualified Ratings

93 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Qualified?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Conversational AI

Qualified Reviews

Jonathan G.

Makes self-service a breeze for prospects!

Likeliness to Recommend

Pros

Ahmet A.

One of the good chatbot products!

Likeliness to Recommend

Pros

Brian B.

Great customer support

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Multi-channel

Learning and Adaptability

Voice or Text Input

Leads Generation

Scheduled Availability

Knowledgebase

Wayfinding

Personalized Service

Application Programming Interface

Workflow Processing

Translation

Vendor Capability Ratings

Breadth of Features

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness