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Pipedrive

Pipedrive

Composite Score
8.6 /10
CX Score
8.8 /10
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Pipedrive
8.6 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Small Business category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

3% Negative
8% Neutral
89% Positive

Pros

  • Respectful
  • Reliable
  • Caring
  • Performance Enhancing

Feature Ratings

Average 81

Collaboration

84

Sales Management

84

Lead Management

82

Activity and Workflow Management

82

Account and Contact Management

81

Customer Service Management

80

Analytics and Reporting

78

Telephony and Call Center Management

77

Quote Contract and Proposal

77

Mobile

75

Marketing Management

71

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

81

Availability and Quality of Training

81

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Ease of Customization

79

Breadth of Features

78

Product Strategy and Rate of Improvement

77

Pipedrive Reviews

Mohammad Adeeb S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Excellent for sales management

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Pipedrive is one the most preferred CRM solutions for small to mid-size business enterprises. It offers a stellar feature set, gamification modules & powerful email marketing tools at the most competitive prices in the market. Pipedrive CRM also works as an account management tool and largely helps the sales team to launch pipelines, transfer prospects between and within them, and keep track of contacts. It offers an intuitive interface, feature-rich options and streamlines the workflow with much ease and efficiency. This is what makes it better as compared to its competitors.

What is your favorite aspect of this product?

I shall prefer Pipedrive for its ease of configuration & flexibility of customization properties. With a robust mobile app & email synchronization features, we can have access to this CRM solution on the go. Being a sales-focused CRM, Pipedrive works really well in providing full visibility of different sales leads to the team while offering complete details to track the progress stages for each deal and prepare for the next actionable items

What do you dislike most about this product?

The only drawback is the limited functionality it offers within the price range. I wish to see the inclusion of more marketing related features of email automation/ list classification into this CRM solution.

What recommendations would you give to someone considering this product?

Pipedrive is an effective & budget-friendly CRM solution for middle and small sized businesses. If you are considering Pipedrive for use in the manufacturing industry, service industry, corporate and individual clients, do not give it a second thought, it is simply amazing and integrates well with each of the industry setups. There is no reason for you to not try it.

Pros

  • Performance Enhancing
  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Role: C-Level
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Easy to use, makes sales process efficient

Likeliness to Recommend

7 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2021

Fantastic product!

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

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