Aristocrat Technologies, Inc

OASIS 360™

Composite Score

6.0 /10

CX Score

6.0 /10

115 Reviews Write a Review

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What is OASIS 360™?

Aristocrat’s casino management solutions maximize efficiencies, create enhanced player engagements, deliver a frictionless patron experience and connect casino operators with their patrons on and off property. These pillars align to the Oasis 360’s team mission of “designing solutions for our clients to enable enhanced entertainment customer experiences.”

Company Details

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OASIS 360™ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on OASIS 360™.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

76 Likeliness to Recommend

98 Plan to Renew

66 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+55 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love OASIS 360™?

11% Negative

17% Neutral

72% Positive

Pros

Reliable
Respectful
Enables Productivity
Fair

Cons

Under Delivered
Less Effective Service
Less Efficient Service

Feature Ratings

Average 69

Mobile Player Experience

Slot Management, Accounting & Reporting

Cage & Vault

Credit & Collections

Slot Floor Management

Marketing & Loyalty Management

Display Management

Cashless

Multi Site Support

Pit & Table Management

Bonusing & Promotions

Vendor Capability Ratings

Average 65

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

OASIS 360™ Reviews

Frank B.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Outstanding partner with solid product roadmap.

Likeliness to Recommend

10 /10

What differentiates OASIS 360™ from other similar products?

Vendor quality. Vendor behaves as a true business partner and is willing to hear and act on all feedback, positive or negative.

What is your favorite aspect of this product?

Relatively simple architecture and straight forward access to data.

What do you dislike most about this product?

Reliability and features of the Loyalty add-on. This was a purchased product but ATI has work to do to make it rock solid. Also need better integration with Genesis add-ons for cage and table management.

What recommendations would you give to someone considering this product?

If at all possible, put it in a lab environment and test. Have business stakeholders use that environment to adjust SOPs. Oasis does things a little differently than others and hands on trials are the best way to ensure operational fit.

Pros

Trustworthy
Fair
Acts with Integrity
Continually Improving Product

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2021

Excellent product with strong core capabilities!

Likeliness to Recommend

9 /10

Pros

Effective Service
Continually Improving Product
Reliable
Performance Enhancing

Cons

Security Frustrates

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted May 2021

disappointing. functionality is not user friendly

Likeliness to Recommend

4 /10

Pros

Respectful
Client Friendly Policies
Helps Innovate
Continually Improving Product

Cons

Less Effective Service
Wastes Time

OASIS 360™

What is OASIS 360™?

Company Details

Need Assistance?

OASIS 360™ Ratings

76 Likeliness to Recommend

98 Plan to Renew

66 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+55 Net Emotional Footprint

How much do users love OASIS 360™?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Player Experience Enables casino player functions such as mobile wallet, digital player card, promotions and offers on account, etc through a player's mobile device.

Slot Management, Accounting & Reporting Supports financial reporting that includes accounting regulations and audit regulations for slot accounting.

Cage & Vault Provides control of cash, chip, check & vault operations while handling advanced cash desk functions such as tax forms, foreign currency and jackpot processing.

Credit & Collections The system supports an integration with CentralCredit™ and provides issuance and management of credit, credit limits, markers and front money.

Slot Floor Management Provides real-time reporting and visual display of slot floor for active and inactive machines, cards-in, problems, jackpots, etc.

Marketing & Loyalty Management Responsible gaming and personal aspects of marketing, including marketing message and campaigns in support of acquiring, engaging, & retaining players.

Display Management Intuitive player touch screen that allows for game resizing, cashless/wallet, access to points, loyalty, ads, etc.

Cashless Provides or supports a cashless account-based, digital wallet play option.

Multi Site Support Supports multiple casino sites in different geographical areas to support one card.

Pit & Table Management Enables player ratings and pit management (average bet, buy-in, rack management, fills/credits, openers/closers and marker activity).

Bonusing & Promotions A suite of creative bonusing & promotion options that can be customized for the desired player experience (ie: Free Play, Points Promotions, etc).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

OASIS 360™ Reviews

Frank B.

Outstanding partner with solid product roadmap.

Likeliness to Recommend

Pros

Excellent product with strong core capabilities!

Likeliness to Recommend

Pros

Cons

disappointing. functionality is not user friendly

Likeliness to Recommend

Pros

Cons

Feature Ratings

Mobile Player Experience

Slot Management, Accounting & Reporting

Cage & Vault

Credit & Collections

Slot Floor Management

Marketing & Loyalty Management

Display Management

Cashless

Multi Site Support

Pit & Table Management

Bonusing & Promotions

Vendor Capability Ratings

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization