Miro Logo Award Winner Product Badge
Miro Logo Award Winner Product Badge
Miro

Miro

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Miro
8.9 /10

What is Miro?

Miro is a fast, free, and simple-to-use online whiteboard built to help you collaborate with others any time, anywhere. Miro is the online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.

Company Details


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Miro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miro?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Saves Time
  • Client Friendly Policies

Feature Ratings

Average 85

Social Collaboration

90

Idea Capture

88

Notifications

86

Application Integration

86

Data Export and Import

86

Idea Segmentation

85

Idea Scoring / Evaluation

85

Dashboards, Analytics and Reporting

84

Role-Based Access

84

Idea Funnel

83

Customizable Branding

83

Vendor Capability Ratings

Average 85

Quality of Features

89

Ease of Implementation

89

Business Value Created

89

Breadth of Features

88

Product Strategy and Rate of Improvement

87

Ease of Data Integration

86

Availability and Quality of Training

84

Ease of IT Administration

83

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

79

Miro Reviews

Denver L.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A web-based whiteboard platform

Likeliness to Recommend

10 /10

What differentiates Miro from other similar products?

Miro is the most popular social networking whiteboard tool for remote team collaboration. Since I first had the idea to use the Miro tool for meetings, I have used it to create prototypes. Collaboration on the miro-board is now more effective. As a result, we have innovative and fascinating software that makes it simple to talk about, share, and present our work.

What is your favorite aspect of this product?

Miro has closed a crucial innovation gap where, up until now, teams could rely on physical contacts and whiteboards to spark conversation. As an Innovation Lead, Miro has been an enormous asset in helping me visualize complex, unstructured processes. Miro is a highly effective tool for remote work and internet collaboration. Everything enables collaborative sketching, building, and sharing of a variety of concepts, including mind maps, processes, customer journeys, roadmaps, or notes on how you (completely flexible) want to organize it.

What do you dislike most about this product?

Its administrative dashboard and user organization may be improved. When we have multiple Miro accounts, it can be challenging to understand the UI and ensure we are where we need to be. On the administrative side, I wish we had more options for arranging users and teams. Unfortunately, premium use rates are only available in some places, which could cause cursor usage concerns.

What recommendations would you give to someone considering this product?

In our online meetings, productivity and interaction levels have drastically increased. Even those who don't speak up often can now contribute their thoughts and opinions to a discussion. Miro is the perfect tool for improving my interest in lectures and presentations! It is very user-friendly as well. The controls are straightforward.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

Miro is critical to digital collaboration.

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Charlotte C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Best Whiteboarding and Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Miro from other similar products?

I believe Miro's ease of use is a big selling point, it's just so easy to quickly jump into a session live with other coworkers. Even for people who have never used the tool, I've seen them join a session in less than a minute and understand how to use it.

What is your favorite aspect of this product?

Miro makes it easy to whiteboard over the internet. Back in 2021, everyone in my office was working from home due to COVID restrictions, and we were looking for tools to help us collaborate online. Miro was the best tool we've found so far. We use it for brainstorming sessions, design review sessions, product interviews, and more. This tool has a lot of functionality the more I dig into it. It can be as straightforward or as complex as you want. It's effortless to join a new Miro session and start working together right away.

What do you dislike most about this product?

I don't like how it forces us to walk through the tool every time we start a new session. Lately, whenever I join a Miro session, there's a host of popups and unskippable walk through guides I must look at before I can start using the product. I am not sure what triggers these, but they can be annoying and get in the way of quickly dropping quickly into a white boarding session.

What recommendations would you give to someone considering this product?

Train all your staff / employees on the tool at the same time and use it frequently. If you are a work from home company this tool is a must have.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

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