Miro Customer Reviews 2024 | SoftwareReviews

Miro

Composite Score

8.9 /10

CX Score

9.2 /10

148 Reviews Write a Review

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What is Miro?

Miro is a fast, free, and simple-to-use online whiteboard built to help you collaborate with others any time, anywhere. Miro is the online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.

Company Details

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Awards & Recognition

Miro won the following awards in the Idea Management category

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Miro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Miro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Miro?

2% Negative

3% Neutral

95% Positive

Pros

Reliable
Trustworthy
Saves Time
Client Friendly Policies

Feature Ratings

Average 85

Social Collaboration

Idea Capture

Notifications

Application Integration

Data Export and Import

Idea Segmentation

Idea Scoring / Evaluation

Dashboards, Analytics and Reporting

Role-Based Access

Idea Funnel

Customizable Branding

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Whiteboard Software

Score 8.9

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Miro Reviews

Tim T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great tool, Higher end price point

Likeliness to Recommend

9 /10

What differentiates Miro from other similar products?

Not just a mind map tool; also a project management tool

What is your favorite aspect of this product?

Allows complete control over where you can move the shapes

What do you dislike most about this product?

would like to be able to edit offline

What recommendations would you give to someone considering this product?

Integrations are probably the biggest factor for a mind map tool as well as compatibility across different OS . I'd keep an eye on those when helping wade through the many options in this crowded market.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Leslie S.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Amazing tool for group projects.

Likeliness to Recommend

9 /10

What differentiates Miro from other similar products?

Miro is used for collaborative projects and presentations. Mind mapping and knowledge collecting on a collaborative whiteboard in particular. I'm now working on a team hub with other areas, so we have a large whiteboard with all sections color-coded, and we can zoom in on each one. You can also link straight to Google Docs, which is fantastic.

What is your favorite aspect of this product?

I enjoy how much information you can maintain on the dashboard. The board gives a nice overview and helps with group initiatives. Sticky notes and frames might also be useful. What I appreciate best about Miro is how simple it is to use; anyone can join in and begin working right away. Working in a large group allows us to collaborate and start up where we left off. I've even begun to use it to collect notes and work to share with my bosses.

What do you dislike most about this product?

I dislike the fact that when I move a bunch of sticky notes, each note appears in the history. I believe it should be something like "group relocated," and then you should be able to view the group. Boards are limited for non-payers, and it is hard to use old boards since active boards are limited.

What recommendations would you give to someone considering this product?

Miro is a handy tool to have, especially if your firm operates across many locations and time zones. Miro works well alongside Zoom, making online group work much easier. When you don't have an order yet, templates are an excellent approach to arrange information.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Best for collaboration and brainstorming

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Miro

What is Miro?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Miro Ratings

87 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Miro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Collaboration Connects users via social media features such as instant messaging, chats or comments and allow users to tag people, or use the like function to vote.

Idea Capture Ability to collect details such as names, description, attachments, videos etc. from users to give context on ideas.

Notifications Get daily, weekly or monthly email or real-time notifications to stay informed on updates to your ideas.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Data Export and Import Allows for multiple export and import options such as CSV, XLSX, XML, Jason, or PDF.

Idea Segmentation The ability to create and analyze discrete segments of ideas based on user-defined criteria or variables.

Idea Scoring / Evaluation Ability to create customizable rating criteria and evaluate and/or score ideas.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Role-Based Access Enable different levels of access based on role e.g. assign administrators, moderators, idea owners and assign individuals to teams/user groups.

Idea Funnel Ability to visually see ideas based on pre-defined phases or stages.

Customizable Branding Tool allows user to apply its own branding to documents, web pages etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Whiteboard Software

Miro Reviews

Tim T.

Great tool, Higher end price point

Likeliness to Recommend

Pros

Leslie S.

Amazing tool for group projects.

Likeliness to Recommend

Pros

Best for collaboration and brainstorming

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Social Collaboration

Idea Capture

Notifications

Application Integration

Data Export and Import

Idea Segmentation

Idea Scoring / Evaluation

Dashboards, Analytics and Reporting

Role-Based Access

Idea Funnel

Customizable Branding

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Vendor Support