Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Jessica J.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft Team - business communication platform

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Some of the main features that it includes are meeting with shared files, conversations and tasks. It separates formations into channel and puts your information in context. The channel only contain messages, meetings, conversations and related topics.

What is your favorite aspect of this product?

Using Microsoft Team you will experience extra features of communications with better focus on your work. You don,t have to waste your time going through an inbox that contains message send by everyone about every things.

What do you dislike most about this product?

Sometimes the file structures of the Microsoft Team may confuse its users. If you are editing a document in Word and and you want to share it with your team members, you must have to share it via E-mail. There is no option to send it via Team chat.

What recommendations would you give to someone considering this product?

Microsoft team enhances your team work experiences. It provides a lot of additional features that other software don’t provide. You can make your team work better using Microsoft Team.

Pros

  • Helps Innovate
  • Enables Productivity
  • Caring
  • Respectful

Amiya D.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A Reliable Tool

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Instant messaging is provided by this application. Users’ can send scheduled messages to other people, start voice and video calls when needed. It provides easy accessibility on mobile and desktop which allows users’ to work and communicate accordingly.

What is your favorite aspect of this product?

One of the best features is document sharing function in this application. Users’ can share their work through this application and does not require any other application for this work. Video and audio quality is excellent without any bugs or errors.

What do you dislike most about this product?

Screen sharing contains errors and bugs which is irritating for the users’. This disrupts the meeting of the users’. The functionalities in mobile application are not user-friendly. The mobile application is not flexible and simple enough for the user to understand and due to this the user face difficulty using it. It does not offer a free trial version.

What recommendations would you give to someone considering this product?

This application allows users’ to communicate in a group, and that includes their messages, voice-messages and video calls. This is a great feature which is not offered by other applications. Users’ when want to interact in a small group, this feature is quiet helpful.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Alecsandra V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Put a stop to communication breakdowns

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It offers a simple UI and persistent conversations. The search function is both quick and effective. Microsoft Teams is primarily concentrated on cooperation and team development tools, both of which are quite valuable for corporate communications. Out of a mobility standpoint, MS Teams is incredibly useful because it is available from different devices like laptops, desktops, cell phones, and so on.

What is your favorite aspect of this product?

In our business, Microsoft Teams was utilized for corporate communications through Chats, Phone sessions, and Videoconferences. Microsoft Teams can also be utilized for additional collaboration features such as team group creation and information sharing inside organizations. Microsoft Teams too is linked to sharepoint site, and it's a really handy tool for keeping the whole of our files in a unified team place.

What do you dislike most about this product?

There seems to be a flaw in Microsoft Teams that causes it to drop when in an active call although there is no connectivity problem on either side. Whenever we show our computer display via MS Teams, taskbar vanishes, making it impossible to move across programs. There's also a maximum of 15 PIN conversations per like. This figure must be raised.

What recommendations would you give to someone considering this product?

Microsoft Teams enables successful collaboration at work even when working remotely. It is an excellent cooperation solution. We can also record meetings for future. Its chat functionality of emoticons, GIFs, and replies allows me to communicate and explore in new ways.

Pros

  • Helps Innovate
  • Unique Features
  • Effective Service
  • Fair

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