Microsoft Forms Logo Award Winner Product Badge
Microsoft Forms Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Forms

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Microsoft Forms
8.8 /10

What is Microsoft Forms?

Easily create surveys to collect customer feedback, measure employee satisfaction, and organize team events. Microsoft Forms is simple to use, works on any web browser, and comes with themes and question branching so you won't have to do a lot of work to get to a great survey. Quickly create quizzes to measure student knowledge, evaluate class progress, and focus on topics that need improvement. Microsoft Forms lets you assign points for automatic grading and give explanations for further instruction, so quizzing students is easier than ever. Find out what the class thinks of your trip idea, where the team wants to meet, or how presentation attendees feel.

Company Details


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Awards & Recognition

Microsoft Forms won the following awards in the Survey Software category

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Microsoft Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Forms?

1% Negative
4% Neutral
95% Positive

Pros

  • Trustworthy
  • Enables Productivity
  • Reliable
  • Respectful

Feature Ratings

Average 81

Templates & Question Library

84

Role and User Management

84

Branching and Logic

82

Mobile Support

82

Questionnaire Design/Survey Builder

82

Collaboration

81

Customizable Branding

80

APIs and Integration

80

Data Analysis and Visualization

79

Multi-Channel Distribution

79

3rd-Party Integrations

77

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

87

Ease of Customization

83

Availability and Quality of Training

82

Quality of Features

81

Ease of IT Administration

81

Vendor Support

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Ease of Data Integration

79

Microsoft Forms Reviews

Ikbal M.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2022

Great end user tool for "simple" surveys!

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

The intergration with the microsfot O365 suite, the ability to capture the data via Forms and using things like Power Automate to push this info and store in SharePoint or even straght into Power BI for dahsboard visualisation. It is a simple plug and play application with minimum or no tweaks needed and is a great "low code no code" type of application that empowers end users to create a survey for free! (well entrprise licence permitting).

What is your favorite aspect of this product?

The intergration with the microsfot O365 suite, I can quickly create a Forms Sruvey using MS Teams in a chat and get this visualised instantly. I love how the application is compatible with mobile and its now so easy for me to collate information from my end users who are on the move. Also I love the ability to drag and move questions or sections at ease.

What do you dislike most about this product?

the lack of creativity with regards to type of questions other than the standard (choice, rating etc) and these lack GUI features unlike other leading brands. The analysis of results is poor and often the option to download the xls extract is performed outside of the system

What recommendations would you give to someone considering this product?

This is the perfect tool for capturing SIMPLE data and therefore a simple survey. For more complex and apps like data capturing would be best with Power Apps. But the linking of this to other Microsoft tools was amazing, espcially a Pool Car booking request I created was easy for end user and I was able to use the Office tools to capture the approve the request, also used for room booking request. This is to be used for SIMPLE data collection

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Efficient Service

Cons

  • Charges for Enhancements
  • Inhibits Innovation
  • Slower Product Innovation

Océane V.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

cost, easy to use, type of question, collaboration

Likeliness to Recommend

7 /10

What differentiates Microsoft Forms from other similar products?

The cost of this product is amazing regarding the quality of the features. It is easy to use and the design of the platform is nice.

What is your favorite aspect of this product?

The design of the platform. The type of question we can add in a survey template How we can structure the survey (with section, title, pictures...)

What do you dislike most about this product?

The reporting capabilities.

What recommendations would you give to someone considering this product?

If you are looking for an easy tool for basic survey it is the perfect tool. However if you are looking for a tool to assess the impact, wellness, development ect you must look for another tool. Keep in mind that the reporting is not the best. You do not have a global view

Pros

  • Reliable
  • Security Protects
  • Performance Enhancing
  • Enables Productivity

Nachiket P.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Easy to learn survey builder for corporates

Likeliness to Recommend

10 /10

What differentiates Microsoft Forms from other similar products?

Microsoft Forms can easily embed Sharepoint video links securely. Other similar products require the video link to be available in public domains like Youtube, which can be harmful from a security perspective. This feature differentiates Microsoft Forms from other similar products.

What is your favorite aspect of this product?

Microsoft Forms offers multiple cool features. Among these, the feature which I like the most is branching. Branching helps present if-else scenarios to the end user and helps the survey creator embed all possible scenarios in the Forms. It helps the creator understand the reasons behind the like/dislike for particular features for which the product is floated, and also gain inputs from the respondent on what could be improvised further. Another feature that I like in Microsoft Forms is the ability to embed video files in the Form. This increases the impact of communication multi-fold and helps the respondent make well-informed choices.

What do you dislike most about this product?

Microsoft Forms currently has basic capabilities and would need further enhanced capabilities to be the most preferred choice for survey creators. It would be helpful if auto-reminders are sent to the ones with whom the survey link is shared via email so that the response rates would boost up. It would further help if the text responses could be analyzed for sentiment to identify whether feedback was more on the positive or negative side.

What recommendations would you give to someone considering this product?

I would recommend people use Microsoft Forms for conducting surveys if they are not too tech and UI savvy. Microsoft Forms offers a simple-to-use template with a couple of question formats that encompass most of the question formats one can think of. The ability to analyze survey results and export them in Excel for further data manipulation is an added plus.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

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