Lucidworks

Lucidworks Fusion

Composite Score

6.9 /10

CX Score

6.8 /10

19 Reviews Write a Review

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What is Lucidworks Fusion?

Capture and use behavioral signals to surface results that are increasingly relevant to a customer or employee’s intent.

Company Details

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Awards & Recognition

Lucidworks Fusion won the following awards in the Enterprise Search category

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6 Top Rated Capabilities

3 Top Rated Features

2024

6 Top Rated Capabilities

2 Top Rated Features

2023

7 Top Rated Capabilities

3 Top Rated Features

2022

Lucidworks Fusion Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Lucidworks Fusion.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

86 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Lucidworks Fusion?

11% Negative

0% Neutral

89% Positive

Pros

Fair
Acts with Integrity
Respectful
Reliable

Cons

Wastes Time
Inhibits Innovation
Less Generous

Feature Ratings

Average 78

Optical Character Recognition

Advanced/Faceted search

User interface for search/retrieval

Search Query Parsers

Processing and Indexing

Audio and Video Analytics

Results Sorting

Multi Format Support

Synonyms and Stemming

Content Aggregation

Content Analytics

Vendor Capability Ratings

Average 77

Business Value Created

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features

Lucidworks Fusion Reviews

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2024

Good for orgs with Limited search experience

Likeliness to Recommend

9 /10

Pros

Respectful
Acts with Integrity
Continually Improving Product
Reliable

Cons

Less Effective Service
Wastes Time
Under Delivered

Role: Industry Specific Role
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2023

Ultimately, they are the best for large business

Likeliness to Recommend

9 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Inspires Innovation

Sejal J.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, user friendly, security is good

Likeliness to Recommend

10 /10

What differentiates Lucidworks Fusion from other similar products?

Better usability

What is your favorite aspect of this product?

User friendly

What do you dislike most about this product?

Maintenance could be lower

What recommendations would you give to someone considering this product?

Go for it as it's the best in its class

Pros

Over Delivered
Reliable
Performance Enhancing
Trustworthy

Cons

Less Generous
Slower Product Innovation
Inhibits Innovation

Lucidworks Fusion

What is Lucidworks Fusion?

Company Details

Need Assistance?

Awards & Recognition

Lucidworks Fusion Ratings

82 Likeliness to Recommend

86 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love Lucidworks Fusion?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Processing and Indexing Processing of files found in the discovery process and indexing of filenames and contents.

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Lucidworks Fusion Reviews

Good for orgs with Limited search experience

Likeliness to Recommend

Pros

Cons

Ultimately, they are the best for large business

Likeliness to Recommend

Pros

Sejal J.

Easy to use, user friendly, security is good

Likeliness to Recommend

Pros

Cons

Most Popular Lucidworks Fusion Comparisons

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1
Since last award

Feature Ratings

Optical Character Recognition

Advanced/Faceted search

User interface for search/retrieval

Search Query Parsers

Processing and Indexing

Audio and Video Analytics

Results Sorting

Multi Format Support

Synonyms and Stemming

Content Aggregation

Content Analytics

Vendor Capability Ratings

Business Value Created

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of IT Administration

Quality of Features