Keeper Security

Keeper

Composite Score

8.9 /10

CX Score

9.0 /10

143 Reviews Write a Review

Claim Software

What is Keeper?

Keeper Business Password Manager protects companies of all sizes across every industry. Secure business passwords to prevent data breaches, improve employee productivity and meet compliance standards.

Company Details

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Awards & Recognition

Keeper won the following awards in the Password Management category

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2024 Emotional Footprint Champion

Latest Award, 2024

Service Experience
Product Impact
Conflict Resolution

Latest Award, 2024

Keeper Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Keeper.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Keeper?

1% Negative

8% Neutral

91% Positive

Pros

Reliable
Enables Productivity
Security Protects
Trustworthy

Feature Ratings

Average 85

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Vault for Each User

Work and Personal

Encryption and Decryption

Access From Multiple Devices

Team Management

Dashboard

Policy Engine and Enforcements

Single Sign-On (SSO)

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Privileged Access Management

Score 8.0

View Keeper in this category (opens in a new tab)

Keeper Reviews

Bradley F.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Great bit of software!

Likeliness to Recommend

9 /10

What differentiates Keeper from other similar products?

With it being cloud based, the ability to work offline has saved me on multiple occasions.

What is your favorite aspect of this product?

Again, the offline ability of Keeper is great.

What do you dislike most about this product?

As previously mentioned, the ability to store documents along with passwords would be a great feature. It would make this software so much better.

What recommendations would you give to someone considering this product?

For the money, and the features of this product, it's a no brainer. The function of generating high security passwords is great too.

Pros

Helps Innovate
Trustworthy
Unique Features
Efficient Service

Tom C.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Great product to store client credentials

Likeliness to Recommend

8 /10

What differentiates Keeper from other similar products?

The product I fantastic and straight forward to setup. Something that differentiates this is the offline mode. I often work in remote sites that have no internet access and it is easy to switch to offline and access the credentials required.

What is your favorite aspect of this product?

My favourite aspect is the team management. With other solutions quite often all the users have to be inputed manually to share where keep you can create teams and then assign the team to shared folders and credentials.

What do you dislike most about this product?

The licensing options are unfair and should include more features within the base license like 1GB of storage.

What recommendations would you give to someone considering this product?

I would certainly recommend this product to other users as it has certainly improved my work flow being able to access to and copy my passwords easily. it is worth while purchasing the additional storage as this is not included and I have found it is very useful being able to upload documents.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Dwight H.

Role: Operations
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Great for a small nonprofit using many cloud apps

Likeliness to Recommend

9 /10

What differentiates Keeper from other similar products?

Ease of use!

What is your favorite aspect of this product?

Secure, strong passwords in one location!

What do you dislike most about this product?

Can be confusing using Keeper to change passwords - but so essential !!!!

What recommendations would you give to someone considering this product?

Patience - you will love it!!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Keeper

What is Keeper?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

Keeper Ratings

91 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Keeper?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credential Management Software provides credential management and retrieval functionality.

Password Generator Software includes the ability for users to generate strong passwords.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Vault for Each User Each user has access to their own password vault.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Team Management Create and manage team members. Items can be shared across team members.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Policy Engine and Enforcements Includes standard and/or customizable security policies, and the ability to enforce policies.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Privileged Access Management

Keeper Reviews

Bradley F.

Great bit of software!

Likeliness to Recommend

Pros

Tom C.

Great product to store client credentials

Likeliness to Recommend

Pros

Dwight H.

Great for a small nonprofit using many cloud apps

Likeliness to Recommend

Pros

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Feature Ratings

Credential Management

Password Generator

Multi-Factor Authentication (MFA)

Vault for Each User

Work and Personal

Encryption and Decryption

Access From Multiple Devices

Team Management

Dashboard

Policy Engine and Enforcements

Single Sign-On (SSO)

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization