Atlassian

Jira

Composite Score

8.9 /10

CX Score

9.1 /10

793 Reviews Write a Review

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What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

Filter By

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Enables Productivity

Feature Ratings

Average 84

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Task Management

Score 8.9

View Jira in this category (opens in a new tab)

Product Management

Score 8.9

View Jira in this category (opens in a new tab)

Application Lifecycle Management

Score 8.8

View Jira in this category (opens in a new tab)

Jira Reviews

Katrina C.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

The best project management framework

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Maintaining a record of projects seems to be a time-consuming and sometimes overlooked activity. Jira, however, is accessible. Without disrupting our workday, Jira helps us to maintain a record of our activities and the effort we invest in them. Jira was just more capable when it comes to crucial QA searching and disclosure requirements.

What is your favorite aspect of this product?

We moved to Jira after the outbreak began and we have been obliged to dwell at residence and required more robust tools to manage our workload. Jira is a terrific resource for boosting agile endeavor crew interactions. It's easy to operate and comprehend. Employing our cell phones and some other tools, we could simply monitor items on Jira. It helps us design projects with objectives and sub-tasks.

What do you dislike most about this product?

It's tough to place it down at the initial moment since we have to figure out which features are necessary and which may be removed. It's a delight to employ after we've installed and figured out how it performs.

What recommendations would you give to someone considering this product?

If you're concerned about task efficiency or reliability, Jira is the best approach to alleviate your concerns. Jira has been less expensive and more appropriate for our needs. Jira has been a perfect task administration software available today. Jira is undeniably more important than its shortcomings.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Sam G.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Great reliable product, integrates well

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

Integration options and additional modules create a flexible product.

What is your favorite aspect of this product?

The flexible API's and automation options

What do you dislike most about this product?

There is nothing I dislike about this product.

What recommendations would you give to someone considering this product?

Take a look at the other modules, they may be extremely useful to your business.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bryn R.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Decent software, but not the most user friendly

Likeliness to Recommend

5 /10

What differentiates Jira from other similar products?

We used Jira as a way to oversee projects between two separate companies and the freelance designers we worked with. While it got the job done, it was far from the most user-friendly software I've used in this area, and its interface felt dated compared to comparable products on the market.

What is your favorite aspect of this product?

It made collaboration with external partners easier, but I don't know that it was a distinguishing feature.

What do you dislike most about this product?

Compared to similar products, the interface wasn't especially user friendly. Viewing multiple edits or versions of an asset could take too long, and similar services prove this can be done more efficiently.

What recommendations would you give to someone considering this product?

The product may have evolved since I used it, but I would recommend exploring other options before committing to Jira. While it isn't a BAD product by any means, there is definitely room for improvement.

Pros

Reliable
Trustworthy
Caring
Client Friendly Policies

Jira

What is Jira?

Company Details

Book a Free Demo Today!

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Katrina C.

The best project management framework

Likeliness to Recommend

Pros

Sam G.

Great reliable product, integrates well

Likeliness to Recommend

Pros

Bryn R.

Decent software, but not the most user friendly

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Document Management

Reporting

Hierarchical Task Management

Resource Management

Time & Expense Tracking

Budget Management

Mobile Access

Vendor Capability Ratings

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Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

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