isolved People Cloud Logo Award Winner Product Badge
isolved People Cloud Logo Award Winner Product Badge
iSolved

isolved People Cloud

Composite Score
8.3 /10
CX Score
8.4 /10

What is isolved People Cloud?

isolved People Cloud is a modern HCM platform that puts the employee’s HR experience front and center, and effortlessly adapts to future-proof organizations. You can seamlessly manage the entire employee lifecycle, from pre-hire to retire, in one place. From talent acquisition to workforce management to talent management, isolved solutions are delivered directly or through their HRO partner network to more than 6 million employees and 168,000 employers across all 50 states – who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk.

Company Details


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Awards & Recognition

isolved People Cloud won the following awards in the Benefits Administration category

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isolved People Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on isolved People Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

97 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love isolved People Cloud?

4% Negative
16% Neutral
80% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Caring
  • Fair

Cons

  • Under Delivered

Feature Ratings

Average 79

Payroll Integration

83

Self Service Portal

80

User and Enrollment Management

80

Archiving and Reporting

80

Contributions and Payment Tracking

79

Regulatory Compliance

79

Benefits Administration

78

Provider Management

76

Vendor Capability Ratings

Average 76

Vendor Support

79

Availability and Quality of Training

79

Breadth of Features

79

Ease of IT Administration

78

Ease of Implementation

78

Business Value Created

78

Quality of Features

77

Usability and Intuitiveness

74

Ease of Data Integration

74

Product Strategy and Rate of Improvement

73

Ease of Customization

73

isolved People Cloud Reviews

Tina P.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Great Customer Service

Likeliness to Recommend

8 /10

What differentiates isolved People Cloud from other similar products?

I am not sure anymore, when we first starting researching, their rewards option differentiated them from others. I don't know if it differentiates them but their customer services is outstanding.

What is your favorite aspect of this product?

Payroll and benefits, fast, easy and efficient. I have great confidence in the payroll service.

What do you dislike most about this product?

I do not like how you have to log into other sites for certain features such as employee reviews and/or rewards.

What recommendations would you give to someone considering this product?

It doesn't matter how good a product is or is supposed to be if their customer service falls flat. In the two years we have used iSolved, most of my calls to CS is about how to do something (quickly without watching a video or searching for the solution). Just a few calls have been due to software glitches or having to reverse something I have done erroneously. But either way, my call is answered very quickly by a real human and they either have the answer or escalate it to someone who does.

Pros

  • Continually Improving Product
  • Reliable
  • Helps Innovate
  • Enables Productivity

Lacey D.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2023

Ease and affordability keep us happy

Likeliness to Recommend

10 /10

What differentiates isolved People Cloud from other similar products?

Ease of access. I can do almost anything from custom reports and new features. The support team is friendly and helpful. My employees have control of their paperwork from onboarding to year end W2s. It saves time and money with everything available online.

What is your favorite aspect of this product?

Payroll! You can either do an integration, enter by hand (if a small company), or uploading a spreadsheet. Reports are easy to customize.

What do you dislike most about this product?

The speed of downloads

What recommendations would you give to someone considering this product?

Highly recommend! Easy to use, multitude of features, friendly support.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2023

Easy to use

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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