International Game Technology (IGT)

IGT ADVANTAGE®

Composite Score

6.4 /10

CX Score

6.2 /10

49 Reviews Write a Review

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What is IGT ADVANTAGE®?

Get the power to manage and monetize every screen, player, and space. Streamline operations, increase actionable data, and configure your floor for maximum velocity.

Company Details

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IGT ADVANTAGE® Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IGT ADVANTAGE®.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+60 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IGT ADVANTAGE®?

6% Negative

17% Neutral

77% Positive

Pros

Respectful
Acts with Integrity
Fair
Altruistic

Cons

Under Delivered
Less Transparent
Vendor's Interest First

Feature Ratings

Average 77

Slot Management, Accounting & Reporting

Marketing & Loyalty Management

Cage & Vault

Cashless

Pit & Table Management

Slot Floor Management

Display Management

Multi Site Support

Mobile Player Experience

Credit & Collections

Bonusing & Promotions

Vendor Capability Ratings

Average 72

Usability and Intuitiveness

Vendor Support

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

IGT ADVANTAGE® Reviews

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2020

Support is second to none. . .

Likeliness to Recommend

10 /10

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Ashley N.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2020

Very efficient product, great service

Likeliness to Recommend

9 /10

What differentiates IGT ADVANTAGE® from other similar products?

Unfortunately I did not get to experience other products similar to IGT Advantage.

What is your favorite aspect of this product?

That it is simple to install and use.

What do you dislike most about this product?

Not the product so much, but the support was always not as great as I hoped especially during upgrades.

What recommendations would you give to someone considering this product?

To make sure you have really good support with upgrades.

Pros

Continually Improving Product
Inspires Innovation
Respectful
Client Friendly Policies

Cons

Less Effective Service
Less Caring
Under Delivered

Curtis P.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2020

Very easy to use, has great features not perfect

Likeliness to Recommend

7 /10

What differentiates IGT ADVANTAGE® from other similar products?

Point Pursuit - Reward Points

What is your favorite aspect of this product?

Easy to use for the end user

What do you dislike most about this product?

Some Reports take way too long to run.

What recommendations would you give to someone considering this product?

It is a good product

Pros

Reliable
Enables Productivity
Security Protects
Helps Innovate

IGT ADVANTAGE®

What is IGT ADVANTAGE®?

Company Details

Need Assistance?

IGT ADVANTAGE® Ratings

79 Likeliness to Recommend

95 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+60 Net Emotional Footprint

How much do users love IGT ADVANTAGE®?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Slot Management, Accounting & Reporting Supports financial reporting that includes accounting regulations and audit regulations for slot accounting.

Marketing & Loyalty Management Responsible gaming and personal aspects of marketing, including marketing message and campaigns in support of acquiring, engaging, & retaining players.

Cage & Vault Provides control of cash, chip, check & vault operations while handling advanced cash desk functions such as tax forms, foreign currency and jackpot processing.

Cashless Provides or supports a cashless account-based, digital wallet play option.

Pit & Table Management Enables player ratings and pit management (average bet, buy-in, rack management, fills/credits, openers/closers and marker activity).

Slot Floor Management Provides real-time reporting and visual display of slot floor for active and inactive machines, cards-in, problems, jackpots, etc.

Display Management Intuitive player touch screen that allows for game resizing, cashless/wallet, access to points, loyalty, ads, etc.

Multi Site Support Supports multiple casino sites in different geographical areas to support one card.

Mobile Player Experience Enables casino player functions such as mobile wallet, digital player card, promotions and offers on account, etc through a player's mobile device.

Credit & Collections The system supports an integration with CentralCredit™ and provides issuance and management of credit, credit limits, markers and front money.

Bonusing & Promotions A suite of creative bonusing & promotion options that can be customized for the desired player experience (ie: Free Play, Points Promotions, etc).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

IGT ADVANTAGE® Reviews

Support is second to none. . .

Likeliness to Recommend

Pros

Ashley N.

Very efficient product, great service

Likeliness to Recommend

Pros

Cons

Curtis P.

Very easy to use, has great features not perfect

Likeliness to Recommend

Pros

Feature Ratings

Slot Management, Accounting & Reporting

Marketing & Loyalty Management

Cage & Vault

Cashless

Pit & Table Management

Slot Floor Management

Display Management

Multi Site Support

Mobile Player Experience

Credit & Collections

Bonusing & Promotions

Vendor Capability Ratings

Usability and Intuitiveness

Vendor Support

Business Value Created

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Breadth of Features

Quality of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization