In Partnership With SelectHub
What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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In Partnership With SelectHub
HubSpot Service Hub Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on HubSpot Service Hub.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Aaron D.
- Role: Sales Marketing
- Industry: Recreation
- Involvement: End User of Application
Submitted Jul 2021
The software keeps me engaged with customers.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I believe its allot like salesforce, but it costs less and requires less administration.
What is your favorite aspect of this product?
Tracking e-mail opens.
What do you dislike most about this product?
Seems like its always crashing and logging out.
What recommendations would you give to someone considering this product?
This will get a CRM up and running in the shortest amount of time.
Pros
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
- Generous Negotitation
Cons
- Vendor's Interest First
- Less Friendly Negotiation
Please tell us why you think this review should be flagged.
Calla J.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
Great CRM! It’s a versatile tool for everyday use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
When initially deciding on which software to use, Hubspot seemed to fit our needs the best with being able to manage calls and emails in one place. The plug-ins we have used work beautifully with HubSpot. I think what really set them apart from the others in the running was the fact that they listened to what I really needed and wanted and offered a great solution. My second choice seemed more focused on what they wanted me to have than listening to what I needed.
What is your favorite aspect of this product?
It is very user friendly. It didn’t take much to get it set up and learn how to use and I’m confident I wouldn’t have to spend much time training new employees.
What do you dislike most about this product?
I don’t particularly like the layout/format of how the emails appear in the inbox, but it’s probably something that could be adjusted. I just haven’t taken the time to do any research on this as it’s not really hindering me in any way.
What recommendations would you give to someone considering this product?
Spend as much time with someone on their team understanding what they have to offer. Watch the videos provided on how the product works. They have a free version that you can use to see if it will fit your needs.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Frances W.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jul 2021
UX is great, but lacking in functionality
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
I can't think of anything that differentiates HubSpot other than it appearing to have great features but it's lack of ease of use. It is hard to accomplish things in HubSpot, but it was easy enough to get the team up and running as users.
What is your favorite aspect of this product?
The dashboard and reporting are my favorite aspect of the product. It is easy to update and pull the information that I needed in those areas.
What do you dislike most about this product?
I am not a fan of HubSpot as a CRM. It is incredibly difficult to work on emails in the ticketing section, updating the status of the contacts is difficult. The tagging of topics is very manual. There isn't enough automation without getting hit with a paywall.
What recommendations would you give to someone considering this product?
Shop around, and make sure you know what you want to use the CRM for as far as functionality. It looks like it has all the bells and whistles, but then in use it is a lot of work to navigate and use.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Respectful
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive
Please tell us why you think this review should be flagged.
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