What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
11% Neutral
87% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Activity and Workflow Management

85

Collaboration

85

Sales Management

85

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

80

Quote Contract and Proposal

78

Mobile

74

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of IT Administration

82

Ease of Implementation

82

Business Value Created

82

Usability and Intuitiveness

82

Ease of Data Integration

82

Breadth of Features

81

Quality of Features

80

Ease of Customization

80

Vendor Support

79

Product Strategy and Rate of Improvement

79

HubSpot Sales Hub Reviews

Nicole H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

used to work well but competition has crept up

Likeliness to Recommend

5 /10

What differentiates HubSpot Sales Hub from other similar products?

first one i used, not sure

What is your favorite aspect of this product?

lead generation

What do you dislike most about this product?

it is outdated

What recommendations would you give to someone considering this product?

look at the competition

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark C.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

All-in-one marketing platform

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot Sales Hub is unique compared to other CRM software because of its user-friendly interface, robust set of sales tools, and deep integration with other tools. Its free version also provides many features that other CRM tools require paid subscriptions for.

What is your favorite aspect of this product?

its all-in-one approach, which provides businesses with a comprehensive suite of tools for our marketing and sales team,

What do you dislike most about this product?

It's pricing, it's expensive, especially for small businesses or a start up/

What recommendations would you give to someone considering this product?

Invest in training: To maximize the benefits of HubSpot, consider investing in training for yourself and your team to ensure that everyone is comfortable using the software and can take full advantage of its features. They have free training in the knowledge base section. Also, take advantage of the free trial: HubSpot offers a free trial period, so take advantage of it to get a feel for the software and its capabilities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aeriel Nicole T.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2023

Most Powerful Tool for All Types of Business!

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot Sales Hub is an all-in-one platform that provides a comprehensive range of sales tools, which include prospecting and lead tracking pipeline management, and sales tracking. This implies that instead of using various technologies that don't work well together, sales teams can manage their whole sales process within a single platform. It also includes powerful automation features and AI-powered tools that help sales teams automate routine tasks, prioritize leads, and personalize outreach. This can save time and increase efficiency, allowing sales reps to focus on building relationships with prospects and closing deals.

What is your favorite aspect of this product?

HubSpot's customer-focused approach includes tools such as live chat, email tracking, and meeting schedule. These features enable businesses to engage with their customers more easily and give a more tailored experience. In addition, we value the advanced automation features and AI-powered solutions that may help businesses save time and enhance productivity by automating mundane operations and prioritizing leads.

What do you dislike most about this product?

The fact that there are too many restrictions on the report conditions that we had to establish is what I personally dislike the most. And the availability of HubSpot's customer service is worth mentioning as not all the time there is available HubSpot support.

What recommendations would you give to someone considering this product?

Make use of the free trial. HubSpot provides a free trial period during which you can test the platform and determine whether it is a good fit for your company. Explore the features and tools during this time, and consider working with a HubSpot partner or consultant to get the most out of your trial term. Plus, invest on education and training. HubSpot provides a variety of educational offerings, such as courses, certifications, and a community forum. Consider purchasing these resources to learn more about the platform and how to properly use it.

Pros

  • Helps Innovate
  • Effective Service
  • Inspires Innovation
  • Caring

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