GoTo

GoTo Meeting

Composite Score

9.0 /10

CX Score

9.2 /10

706 Reviews Write a Review

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What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details

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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

10 Top Rated Capabilities

7 Top Rated Features

2022

GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative

4% Neutral

93% Positive

Pros

Performance Enhancing
Saves Time
Respectful
Fair

Feature Ratings

Average 86

Instant Messaging

Audio Conferencing VoIP

Video Conferencing

Screen Share

Facilitator Functions

Audio Controls

Audio Conferencing Call in Bridge

File Transfer

Keyboard Mouse Control

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Average 85

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

GoTo Meeting Reviews

Trevor H.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

Gotomeeting, online meetings for everyone

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

Unlike Google Meet, gotomeeting does not offer the "Add Subtitles" feature. In my opinion, it is very nice to be in a meeting and see on the screen how the whole conversation appears in writing. This helps you understand much more what people are talking about.

What is your favorite aspect of this product?

GoToMeeting is one of the video conferencing tools that I have used the most since the lockdown began. The features it offers are very good and adapt to my current lifestyle. I like it because it saves time, allows screen sharing, and much more. It also integrates directly with various applications that I use, for example Outlook.

What do you dislike most about this product?

Nothing negative in particular, gotomeeting offers very good options for live sharing.

What recommendations would you give to someone considering this product?

GoToMeeting comes with many features designed to enhance meetings through online presentations. This platform integrates with multiple tools, the interface is simple. GoToMeeting is definitely the best option to stay connected.

Pros

Saves Time
Reliable
Trustworthy
Efficient Service

Zachary Michelle M.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2021

Gotomeeting: a professional meeting room

Likeliness to Recommend

8 /10

What differentiates GoTo Meeting from other similar products?

Gotomeeting offers a very professional meeting room, it is very easy to organize webinars and meetings without complications.

What is your favorite aspect of this product?

The tool is easy for anyone to use. I like being able to interact with each member of the meeting and get feedback instantly or in real time.

What do you dislike most about this product?

Compared to Zoom, Gotomeeting performs better

What recommendations would you give to someone considering this product?

I use Gotomeeting on my cell phone most of the time. I work remotely and this year due to the pandemic I have avoided business trips thanks to this platform.

Pros

Efficient Service
Effective Service
Fair
Helps Innovate

Role: Public Sector
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2020

Standard Webmeeting Software

Likeliness to Recommend

7 /10

Pros

Effective Service
Caring
Trustworthy
Efficient Service

Cons

Less Productive
Commodity Features
Less Generous

GoTo Meeting

What is GoTo Meeting?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

GoTo Meeting Ratings

88 Likeliness to Recommend

95 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love GoTo Meeting?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Keyboard Mouse Control Host can grant or remove control

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

GoTo Meeting Reviews

Trevor H.

Gotomeeting, online meetings for everyone

Likeliness to Recommend

Pros

Zachary Michelle M.

Gotomeeting: a professional meeting room

Likeliness to Recommend

Pros

Standard Webmeeting Software

Likeliness to Recommend

Pros

Cons

Most Popular GoTo Meeting Comparisons

Zoom

Microsoft Teams

Google Meet

Webex Meetings

Adobe Connect

TeamViewer

1
Since last award

Feature Ratings

Instant Messaging

Audio Conferencing VoIP

Video Conferencing

Screen Share

Facilitator Functions

Audio Controls

Audio Conferencing Call in Bridge

File Transfer

Keyboard Mouse Control

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support