GoTo Meeting Logo Award Winner Product Badge
GoTo Meeting Logo Award Winner Product Badge
GoTo

GoTo Meeting

Composite Score
9.0 /10
CX Score
9.2 /10
Category
GoTo Meeting
9.0 /10

What is GoTo Meeting?

GoToMeeting is a web-hosted service created and marketed by LogMeIn. It is an online meeting, desktop sharing, and video conferencing software package that enables the user to meet with other computer users, customers, clients or colleagues via the Internet in real time.

Company Details


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Awards & Recognition

GoTo Meeting won the following awards in the Web and Video Conferencing - Enterprise category

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GoTo Meeting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoTo Meeting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoTo Meeting?

3% Negative
4% Neutral
93% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Respectful
  • Fair

Feature Ratings

Average 86

Instant Messaging

87

Audio Conferencing VoIP

87

Video Conferencing

87

Screen Share

86

Facilitator Functions

85

Audio Controls

85

Audio Conferencing Call in Bridge

85

File Transfer

85

Keyboard Mouse Control

84

Virtual Whiteboard

84

Application Share

84

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Quality of Features

87

Business Value Created

86

Ease of Data Integration

86

Breadth of Features

84

Product Strategy and Rate of Improvement

84

Ease of Customization

84

Ease of IT Administration

84

Usability and Intuitiveness

84

Availability and Quality of Training

84

Vendor Support

83

GoTo Meeting Reviews

Sasha B.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Complicated setup but good experience.

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

The most notable differences between GoToMeeting and its competition are: - GoToMeeting is a much more complex platform to use, its configuration process for videoconferences and virtual meetings is more difficult compared to other software. - GoToMeeting does not require that you use an internet connection with such speed, since this software consumes very little network capacity and offers a pleasant quality for a perfect visualization, compared to other platforms that do not offer a video transmission if there is no a fast internet connection.

What is your favorite aspect of this product?

My favorite thing about GoToMeeting is its file transaction system. Transferring files to people viewing and participating in one of our video conferences is very important to us, and I am happy to be able to share files with participants without having to wait so long. In addition, I love the application for mobile phones, it is very fast and offers me unsurpassed video quality, similar to the version for computers. Finally, I also like the way I can add reminders, these reminders are sent constantly to all the people who subscribe to the video conference.

What do you dislike most about this product?

The only complaint I have about GoToMeeting is that it has a complicated process for setting up video conferencing, setting participant limits, and much more. I consider that there are applications that offer a simpler configuration for all video conferences and I would like GoToMeeting to be like that, since it is my preferred software to make video conferences because of its excellent quality, everything would be much better with a simpler configuration.

What recommendations would you give to someone considering this product?

I would recommend this platform because it has perfect file sharing which helps make video conferences even more complete and information can be shared without using third-party media. In addition, I would also recommend GoToMeeting for its few requirements, it is a software that does not need a fast internet connection, only that it is stable, so that it can offer good video quality. It is not a demanding software at all.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Jose R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Connected coworkers for efficient results!

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

Internally it has helped us to foster communication and remote collaboration in an effective way, everything is easy to locate within this tool, so it does not generate complications for users to start meetings or join them. It is a benefit for my work team to be able to count on GoToMeeting.

What is your favorite aspect of this product?

GoToMeeting has a fairly simple interface and powerful features to provide stable communication, information and document sharing with others through virtual meetings. I use it all the time to conduct and participate in business meetings with my colleagues and it has not given me any problems. It is very easy to use and has tools that promote collaboration and remote support.

What do you dislike most about this product?

It lacks features to customize the user interface, it makes it less dynamic than other video conferencing communication tools.

What recommendations would you give to someone considering this product?

Excellent tool to start and participate in virtual meetings, the best of all is that the guests do not need to register to participate in the meetings. It is very cost effective.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Matteo P.

  • Role: Industry Specific Role
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Video call and conferences in one place.

Likeliness to Recommend

10 /10

What differentiates GoTo Meeting from other similar products?

It really is not different at all, it is practically the same as other tools, however the only thing I would say is that it is much faster than others.

What is your favorite aspect of this product?

I like that it is fast and easy to use, you dont need experience to use it, anyone can make a video call in a matter of seconds, and its image quality is unmatched.

What do you dislike most about this product?

Everything works fine so far.

What recommendations would you give to someone considering this product?

If I recommend it, it is good and easy to use, a tool that will get you out of any problem, if you could not attend a work meeting or are traveling, with Gotomeeting there are no limits.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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