Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Kohei S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

To organize meetings quickly and efficiently

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

A big advantage in terms of accessibility on Google Meet is the live caption feature. There is also a tab sharing feature which is great for media sharing, with very little lag when used to stream a short video as a group.

What is your favorite aspect of this product?

The best feature of Google Meet is perhaps its deep integration with other Google applications. Whenever you create a meeting in Google Calendar, you will get a Meet link that they can click to instantly join a call. And when you're in the middle of a call, you can search for files from Google Drive and Apps and share them in chat, without interrupting the call. You can even initiate a call directly from your Gmail inbox.

What do you dislike most about this product?

Subtitles work quite well in English, although they cannot detect when other languages ​​are being spoken on a call.

What recommendations would you give to someone considering this product?

Meet with its great features can become the best way to talk to your team

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Bruno S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Business growth option.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Regarding the difference between Google Meet and Zoom is that Zoom allows you to create a session for schools, however it allows you to have up to 250 people connected at the same time, on the contrary Google Meets is a little more limited in those senses.

What is your favorite aspect of this product?

In my opinion, what I like the most about Google Meet is that it is integrated into the google account and Outlook which makes it easier to use and faster.

What do you dislike most about this product?

In my opinion I say that I do not like this software that it is necessary to have a fast internet connection to be able to implement it since its system load and quality is good.

What recommendations would you give to someone considering this product?

In particular, I recommend when using this software to have an excellent internet connection and a computer with good features to avoid audio and video freezes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Luis Ernesto V.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Communication is now more efficient

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

The most notorious difference is the collaborative environment that this tool encompasses, that is, it makes use of the entire Google suite and its different applications (gmail, calendar, drive), integrating them in an environment suitable for efficient communication of work teams.

What is your favorite aspect of this product?

Something that draws quite the attention of Google Meet is the ease of creating voice or video calls since deep knowledge is not needed on the subject due to the fact that the application has a fairly intuitive interface, the invitation links can be reused, this being quite efficient.

What do you dislike most about this product?

For business environments, due to the extensive content that is shared of multimedia elements (video, audio, data), ample storage capacity is required, which is linked to the cost of the plan to be hired, the difference in prices and functionalities compared to the basic plan is notorious.

What recommendations would you give to someone considering this product?

In the market there are many applications aimed at communication, whether in a personal, student or business way; It is enough to be clear about the required use, the number of participants and the information that will be shared to make the best choice of the communication tool, it is clear that in a business environment Google Meet is quite robust in terms of functionalities and with G Suite integration makes tasks even easier.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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