Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1916 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization

Google Meet Reviews

Kristal A.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Great for Google users

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Longer free sessions, automatic integration into Google calendar, ease of use with no download

What is your favorite aspect of this product?

Ease of use and Google integration

What do you dislike most about this product?

The features have not caught up with the competition and it doesn't play well with Microsoft products.

What recommendations would you give to someone considering this product?

It is great for users who are already using the Google platform and super intuitive with the integrations.

Pros

Helps Innovate
Reliable
Enables Productivity
Effective Service

Cons

Less Transparent

Cameron W.

Role: Sales Marketing
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Very basic product with limited features

Likeliness to Recommend

3 /10

What differentiates Google Meet from other similar products?

Simple to configure with no software installation required.

What is your favorite aspect of this product?

It syncs well with other google suite applications, like calendar.

What do you dislike most about this product?

It lacks many features and meeting controls that other competitors offer. Also, it is limited in it's to share content via screen share.

What recommendations would you give to someone considering this product?

It will do the job for some, but it pales in comparison to zoom and ms teams in features and capabilities.

Pros

Performance Enhancing
Trustworthy
Efficient Service
Inspires Innovation

Cons

Less Effective Service
Less Reliable
Less Productive

Parag V.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2022

Perfect solution for clean use

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

A solid and reliable resource for remote work that is much-needed during a pandemic. Easy to use, can join the meeting very quickly compared to other meeting tools. Meetings can be organized quickly, with just one click on the meeting link.

What is your favorite aspect of this product?

Google Meet is a very useful piece of software for any organization for video conferencing, meetings, etc. You can easily join the session with your Google account. The best thing is that it is so simple, you can use it from anywhere. There is no security problem when using it. We use Google Meet to train our new employees.

What do you dislike most about this product?

At first, I had some trouble trying to figure out if attendees could see me when I was sharing my screen.

What recommendations would you give to someone considering this product?

It is great for all the basic communication and the connection between people will be done in a moment and also since many people have gmail there will be no need to create separate credentials for this meeting and it is very easy.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Kristal A.

Great for Google users

Likeliness to Recommend

Pros

Cons

Cameron W.

Very basic product with limited features

Likeliness to Recommend

Pros

Cons

Parag V.

Perfect solution for clean use

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization