Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

80

Availability and Quality of Training

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Sanjiv S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Not the best, could be better.

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Google Meet as I said is great informally. But for formal interactions, it wouldn't be my first pick.

What is your favorite aspect of this product?

I absolutely like how smooth it is to use it. It also quickly accesses your Google contacts and tells you who uses it, which is neat.

What do you dislike most about this product?

Not many people use it, and the ones that use it have to download it just for you. Most people use Zoom or MS Teams and it's a bit annoying!

What recommendations would you give to someone considering this product?

Depending on your usage, this might be great or just mediocre for you... Choose wisely.

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Saves Time

Cons

  • Charges for Enhancements
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Sep 2022

Likeliness to Recommend

10 /10

Pros

  • Efficient Service
  • Respectful
  • Client's Interest First
  • Unique Features

Cons

  • Slower Product Innovation
  • Vendor Friendly Policies

Brigitta Von G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Google meet is the best online meeting tool.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

This is the best chat and video conference platform, period. It puts alternative software systems to shame, to the point where it’s hard to fathom that corporations pay cash on specific software to connect in this way once Hangouts is free with G-Suite and super reliable. I like that you simply can be on or off camera, you’ll be able to readily mute yourself before even hopping into the hangout, which switches the view to the active speaker so you ne’er have to scroll or click through to see who is talking.

What is your favorite aspect of this product?

If used for video calling, it offers one of the very best quality video callings, this is the foremost fascinating feature of the application. – All of this is free which makes it extraordinarily economical for the type of quality it offers. – I realize that it’s straightforward to learn and that it provides you a fast choice for chatting and video conferencing each personal and in groups. – It conjointly gives the ability to share multimedia files, emojis, and stickers which makes its use in Business and private circles extremely lucrative.

What do you dislike most about this product?

It needs a stable and high bandwidth to properly operate and if you’re in a situation where don’t have either of those things the app simply won’t work or it’d work with lots of disturbances that can be unsatisfactory at times. – It doesn’t give you the ability to see the standing of your contacts whether or not they’re available for conversation which makes it hard to use.

What recommendations would you give to someone considering this product?

Hangouts are incredibly straightforward to set up and use; it integrates directly into your existing Gmail/G suite account automatically and permits chatting with specific people or teams with one click. You’ll be able to produce new groups easily, and it’s incredibly simple to stay track of who is talking. Chats are sorted by the most recent first, permitting you to instantly spot new messages and respond. I fully suggest it.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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