Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1918 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization

Google Meet Reviews

Henrique F.

Role: Industry Specific Role
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to use, but lack features.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Easy of use.

What is your favorite aspect of this product?

It ca be used anywhere and works well.

What do you dislike most about this product?

Lack of host controls.

What recommendations would you give to someone considering this product?

Consider it only if you do not need deep host controls.

Pros

Enables Productivity
Includes Product Enhancements
Reliable
Performance Enhancing

Cons

Commodity Features

Suleman - O.

Role: Operations
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

One hub to control your meetings calendar.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

It sync with your calendar and same on mobile

What is your favorite aspect of this product?

Friendly interface

What do you dislike most about this product?

App crash.

What recommendations would you give to someone considering this product?

Its amazing

Pros

Continually Improving Product
Performance Enhancing
Efficient Service
Client Friendly Policies

Iceal G.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Fast, reliable conference app online - Google Meet

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

What I like and differentiates Google meet from others is that its free software that you can use and connect with your colleagues. Having a free app which we can use instantly is a game changer. I remember using it pre-covid time. Go to the link and wait for the host to accept you on the call. What I love about google meet is that it has the caption feature for the call. I had an infection in my left ear, which made it hard for me to hear things as the condition blocked it. Luckily, I can read other people's saying because of the CC feature! It was life-changing for me as I am not a native English speaker.

What is your favorite aspect of this product?

What I like about using Google meet is the ability to be notified if a meeting will be cancelled or moved. That way, I can manage to do other things regarding my day. What I like and differentiates Google meet from others is that you can straight up go to the website and create an instant meeting. We all know people globally use Google and Gmail; we all have accounts with them. So, using Google meet makes sending other people a meeting link easier. The features are connected instantly to your Google mail and calendar; it's all good once accepted.

What do you dislike most about this product?

I dislike it when a person is sharing their monitor screen, and the faces or avatars are on the bottom or left side of the app. I think we can make it fullscreen, like on Discord, where you can toggle an arrow and make people's avatars show or hide. Maybe, just another feature where you can pop the screen share to a new window so you can resize it at any size you want.

What recommendations would you give to someone considering this product?

Suppose you are a small business or a freelancer consultant like me, who always goes for call meetings with each client. I highly recommend Google meet as this is reliable, fast and has a free option to use. You just need to connect your Google account, and you're good to go. You can not go wrong with their basic meeting features that can be used even on mobile phones, as everyone now uses them everywhere. The interface is straight to the point, and although it has limited features, it does the job for free software! So thumbs up to Google team for creating this awesome software

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Henrique F.

Easy to use, but lack features.

Likeliness to Recommend

Pros

Cons

Suleman - O.

One hub to control your meetings calendar.

Likeliness to Recommend

Pros

Iceal G.

Fast, reliable conference app online - Google Meet

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization