Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1918 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization

Google Meet Reviews

Yanis W.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Google Meet creates unique value.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Google Meet works seamlessly within my computer web browser and I have always found this to be a lot of convenience for me. I can also talk about Google Meet support for document collaboration during meetings. This ranks among the aspects of my Google Meet experience which truly satisfies me and creates unique value for me.

What is your favorite aspect of this product?

Google software makes up an important part of my companys software stack. So therefore, it is important that Google Meet connects smoothly with all of Googles applications that we use in the course of getting our work done.

What do you dislike most about this product?

It is surprising that Google Meet still has failed to introduce a transcription feature. Which is a feature that is very paramount in todays modern workplace.

What recommendations would you give to someone considering this product?

Google Meet makes a whole lot of sense for modern teams. Its audio and video features can be termed average but it provides a unique collaboration experience that is currently unmatched by any other platform.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Jade H.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Best FREE video-conferencing tool in the market!

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Of course, it is FREE and longer call time as compared to other video-conferencing software is what makes Google meet the best go-to video-conferencing tool suitable for lectures and meetings!

What is your favorite aspect of this product?

My favorite aspect of this product is its longer call time! I and my classmates in graduate school use Google meet not just in our classes, but also in our review sessions! Most of the time, our review session last for hours! However, with Google meet, we are not worried that we can disconnect anytime since we can have longer calls than Zoom. So, we conduct our review sessions using G meet always.

What do you dislike most about this product?

Please bring back the screen-recording feature! It was a handy and essential feature especially when I needed to record our review sessions. Right now, I used a third-party app to record!

What recommendations would you give to someone considering this product?

Google Meet is the best FREE video-conferencing tool if you need a product that offers longer call times to attend a lecture or meetings. So, I think the FREE usage of this product as long as you have a google account surpasses all your doubts about using the product if you have any!

Pros

Helps Innovate
Enables Productivity
Trustworthy
Saves Time

Leonardo B.

Role: Sales Marketing
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Quality and functionality

What is your favorite aspect of this product?

Videocalls

What do you dislike most about this product?

Visualizza effects

What recommendations would you give to someone considering this product?

Is a very good product

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Yanis W.

Google Meet creates unique value.

Likeliness to Recommend

Pros

Jade H.

Best FREE video-conferencing tool in the market!

Likeliness to Recommend

Pros

Leonardo B.

Fantastic product

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization