Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1897 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization

Google Meet Reviews

Rupali B.

Role: Vendor Management
Industry: Electronics
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2024

Great tool for video conferencing

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Its integration and efficiency really makes it stand out from other brands.

What is your favorite aspect of this product?

Go on live stream while meeting and on the go feature makes it my favourite

What do you dislike most about this product?

Share more than one document at a time can be an issue for it’s effectiveness

What recommendations would you give to someone considering this product?

It is very useful and smart tool to use for meetings.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Nafeesat A.

Role: Finance
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Decent video conferencing meeting option.

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Google Meet has an automatic integration with other Google apps. This integration can make meetings easier and attendees more productive during group video calls on the platform, when the team using Google Meet also has other Google tools integrated into it. For example, it's so seamless sharing files from Google Drive to Google meet during meetings or even opening a Google docs file to share with fellow meeting attendees.

What is your favorite aspect of this product?

A smooth and easy to navigate interface is a strong point with all Google applications that I have used and Google Meet has been no different. For me, Google Meet has the best mobile application of any video meeting software that I have used. There are very little differences in experiences when I host or join video conference meetings on the computer version of Google Meet or on the mobile version.

What do you dislike most about this product?

Google Meet best functions in an environment where the users make use of other Google applications. In an environment like ours, we make use of a lot of non-Google applications alongside third party application. While Google meet integrates with our other Google applications smoothly, it struggles to integrate with non-Google applications.

What recommendations would you give to someone considering this product?

Google Meet gets the basics of video conferencing right. However , it is vital that the team looking to deploy this tool have other Google tools to complement Google meet for efficient video conferencing meeting experience.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Michael W.

Role: Sales Marketing
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to set up meetings when using Gmail.

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Easy to use, intergrates nicely with Gmail. Can easily setup client meetings in a few clicks.

What is your favorite aspect of this product?

When creating a meeting, it gets added directly to my calendar. Being able to see on the fly when I have meetings is great.

What do you dislike most about this product?

Some more backgrounds!

What recommendations would you give to someone considering this product?

If you use Gmail as your email client, look no further than using Google Meet to setup client meetings.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Rupali B.

Great tool for video conferencing

Likeliness to Recommend

Pros

Nafeesat A.

Decent video conferencing meeting option.

Likeliness to Recommend

Pros

Michael W.

Easy to set up meetings when using Gmail.

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization