Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Forms
9.0 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Awards & Recognition

Google Forms won the following awards in the Survey Software category

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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

98 Plan to Renew

1
Since last award

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Helps Innovate

Feature Ratings

Average 84

Collaboration

86

Questionnaire Design/Survey Builder

86

Mobile Support

86

Data Analysis and Visualization

84

3rd-Party Integrations

84

Role and User Management

84

Templates & Question Library

83

APIs and Integration

83

Multi-Channel Distribution

83

Branching and Logic

83

Customizable Branding

83

Vendor Capability Ratings

Average 84

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

87

Ease of IT Administration

85

Quality of Features

84

Ease of Customization

84

Availability and Quality of Training

84

Ease of Data Integration

83

Breadth of Features

83

Vendor Support

82

Product Strategy and Rate of Improvement

81

Google Forms Reviews

Sabine M.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

An effective and easy way to create surveys.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It is functional for all kinds of scenarios. Options for structuring your questions, such as multiple, open-ended, drop-down, etc. If at the moment the user does not have much time to create a survey or form, Google Forms is ideal because it is easy to use, you can quickly choose and structure a survey that suits your needs. Maximum customization. Allows linking with other Google applications, taking all possible advantages of this tool. Images, videos, links, everything is possible when creating the perfect form, it allows you to attach and create everything you need.

What is your favorite aspect of this product?

It is an intuitive tool that allows you to create surveys and collect information in a practical way and above all very fast, best of all is that it is affordable and anyone can use it, it is ideal for the workplace, education, social, among other environments where it allows you to be creative and effective. The forms allow me to conduct research of a specific interest, and in my job role has been very timely, it allows me to reach customers and groups, manage registrations, prepare quick surveys and then allows me to easily analyze response statistics.

What do you dislike most about this product?

Regarding its performance I have nothing to be dissatisfied about, but regarding integrations it can offer more, however I am asking too much since Google Forms is made for everyone and access to this tool is free.

What recommendations would you give to someone considering this product?

I recommend this wonderful Google tool that is available to everyone and with proper management can be very helpful in your work or any field, it may seem a simple software but the truth is that it is a fairly fast and safe way to collect information, survey, enlist assistance in projects and everything you can think of to easily reach people.

Pros

  • Enables Productivity
  • Trustworthy
  • Client's Interest First
  • Reliable

Ben S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Powerful, customizable, easy to use, and low cost.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms is free, easy to use, and offers more than enough functionality for creating simple forms and surveys. Even though we use another paid solution as well, Google Forms has still its place in these areas.

What is your favorite aspect of this product?

It's free, flexible, and easy to use. If you need to create a form or survey quickly, it makes it possible without much trouble.

What do you dislike most about this product?

Nothing much. More advanced filtering would be nice but not something I'd expect from a free tool.

What recommendations would you give to someone considering this product?

Give it a shot before considering something more expensive. Even if you buy a form builder or survey tool, you might find yourself using Google Forms in certain applications anyway.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Leandro M.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

Good product, easy to create surveys and forms

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

It is easy to create surveys and forms with Google Forms, it allows you to use text and images, it is easy to drag and drop items into surveys and forms, you can create and save them from Google drive and distribute them by email, the results are collected directly into spreadsheets and it is completely free.

What is your favorite aspect of this product?

The interface is easy to use, allows you to organize forms and surveys according to events or processes, integrates with spreadsheets to facilitate the analysis of the collected data, has no limits for question and answer options, is included in G-suite and is multi-channel, as well as being quite flexible and reliable.

What do you dislike most about this product?

It does not allow the collection of data while offline which makes the use of internet connection indispensable and mandatory for any management, this is an important aspect to take into account by google.

What recommendations would you give to someone considering this product?

It is important to take into account the features and functions offered by the tools to create surveys and forms, from the different question options, to the different creation templates, to the ease of sending and collecting information, so it is necessary to measure what is the requirement of your industry, Google Forms does a good job and is definitely worth using, as long as you do not require forms and surveys with advanced types of questions that include intelligent logic.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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