Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Alberto M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2020

Guarantee and guaranteed accessibility for creatin

Likeliness to Recommend

8 /10

What differentiates Google Forms from other similar products?

Google Forms differs from other forms services for the simple fact of being a platform with great accessibility and with a very minimal cost. In my personal and work opinion, I consider that Google Forms surpasses many other platforms such as Zoho Forms, because it offers a much more accessible service regarding its costs, and allows leaders and administrators to carry out all kinds of forms without putting your ROI at risk. In addition, Google Forms offers great connectivity with other Google services, therefore, it will be very easy to manage all the forms that are made day by day.

What is your favorite aspect of this product?

Google Forms has many aspects that for me have been quite positive and have achieved an attractive experience at all times, however, I will mention the ones that stood out the most during the use of this platform. 1.- Google Forms contains offers excellent pre-designed templates for each form that has to be made, an organized design that helps the information to be clearly seen and understood without any problem. 2.- Google Forms is quite simple to implement and configure around a medium or small company, the notification system is configured in just a few minutes, the integration of the recipients for each form is the most tedious process but still way it doesn't take long on it.

What do you dislike most about this product?

This platform has provided excellent results for all areas of my company, being very active and available to the user 24 hours a day, however, various negative factors have also emerged which have significantly affected my development or adaptation to this platform, some of these factors were: 1.- Google Forms does not have the ability to function without an internet connection. Repeatedly, I have been away from work and do not have internet access, and I have tried to make forms from the mobile phone app, but I have not been successful. My idea was to create offline forms, and then finish them when you have an internet connection, but with this platform this is impossible to do. 2.- Google Forms contains limitations for each occasion, as it is, for the insertion of images and for the integration of the text, this in order to maintain a relative form for the client and that is not tedious when completing it. However, I consider that the limit of images allowed to insert should be increased, since this way, more creativity would be given to each form.

What recommendations would you give to someone considering this product?

This platform offers one of the best forms creations in the market, you can make all kinds of forms for your clients or recipients in just a few minutes, without having to spend so much time configuring and inserting certain information into it. Google Forms also offers a work compartment, so you can share all these forms with the different work teams in order to simplify it.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy
  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2020

Unique but Difficult

Likeliness to Recommend

5 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Commodity Features
  • Slower Product Innovation
  • Less Effective Service

Mary K.

  • Role: Human Resources
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2020

Transformation in Online Form Creations

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Google Forms beats almost all other software in the market simply because, the tool is freely available, and the working nature is incredible. Eventually, Google Forms swiftly and successfully integrates with many other Google applications among others, making it universally accessible and acceptable. Furthermore, the idea of creating forms online has been simplified.

What is your favorite aspect of this product?

Google Forms faces no hinges when the tool is in operations. Again, there is almost nothing to require when subscribing to this application. Google Forms has almost all formulas and calculations installed, making the whole process simple and equitable. There is the safety of serious and sensitive information and data that Google Forms ensures.

What do you dislike most about this product?

Google Forms is a program which foster high service to all users in the global community, and but I see the vendor late in updating the layout or the outlook of the software, possibly to make it more smart and appealing. And hence, themes should be updated and validated

What recommendations would you give to someone considering this product?

It costs one nothing to have the package of Google, which comprises of Google Forms. There is a whole explanation of how to exucute the application, and making forms on the cloud will be the trending thing I have your entire life.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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