Google Forms Logo Award Winner Product Badge
Google Forms Logo Award Winner Product Badge
Google

Google Forms

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Forms
8.9 /10

What is Google Forms?

Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data right in Google Sheets.

Company Details


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Google Forms Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Forms.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Forms?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 83

Mobility

86

Data Analysis and Survey Function

84

State Transformation

84

Workflow Automation

83

Drag and Drop Design

83

Security

83

Field Configuration and Customization

82

Version Management

82

APIs and Integration

81

Electronic Signatures

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

86

Usability and Intuitiveness

86

Ease of IT Administration

83

Quality of Features

83

Ease of Data Integration

83

Ease of Customization

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

Google Forms Reviews

Tauseef S.

  • Role: Student Academic
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2021

Saves time, increase productivity.

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

Completely free to use and easy to implement and it is integrated with your google account.

What is your favorite aspect of this product?

It helps in organising and keeping all the data. Very very very easy to use and create forms.

What do you dislike most about this product?

It does not have many option to customise layouts or features to add graphics or other media. It only accepts images up-to 2 Mb and spreadsheet up-to 40 sheets they should increase that.

What recommendations would you give to someone considering this product?

Just go for it, the best forms and survey application i have ever used, very easy to use and time saving.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Navneet Singh N.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Forms review

Likeliness to Recommend

10 /10

What differentiates Google Forms from other similar products?

It is easy to use and best suitable for your survey as well as other needs. Like you can also host Quiz using google forms. You can integrate to your website very easy to collect survey or contact details. Also this saves as lot of time you can directly export the result into sheets from where you can easy work on them or can export in other formats and all this is free of cost. So, I don't think you could find a better alternate for this software.

What is your favorite aspect of this product?

My favourite aspect of this product is that it saves a lot of time when there is a need to collect a lot of data. I just create a form and share the link and the overall results are easily then converted into excel format and after that you can work on that. And also you can get a response back so that if you have done any mistake while filling up the survey you can easily contact the owner to correct that mistake.

What do you dislike most about this product?

The us nothing to dislike about this software It pretty much handles everything easily.

What recommendations would you give to someone considering this product?

Yes, surely I would recommend this to everyone because it is the best survey collection tool out there.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marilla R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Forms with excellent quality for clients.

Likeliness to Recommend

9 /10

What differentiates Google Forms from other similar products?

Google Forms is a fantastic platform for creating forms and managing all responses received from customers. One of the most notable differences between Google Forms and other platforms such as Microsoft Forms is that Google Forms has a much more optimized design for mobile device browsers, which makes the form can be completed faster, unlike Google Forms, which does not have a version for mobile devices of the forms that are made. It's great to be able to offer a more compact design for people who use their cell phone, as it allows customers to fill out the form on the go.

What is your favorite aspect of this product?

One of the things that most positively draws my attention about Google Forms is the wide variety of templates that allows me to place each form that I am making, they are perfectly designed templates, with unique colors and adapted for forms in any area. Also, another thing that I like is that I can have a real-time follow-up of the responses of my clients in the form, and I can receive all these responses immediately, in my administrative panel of Google Forms. It's so great to be able to receive these responses in seconds so we can analyze these responses and come to a conclusion more quickly.

What do you dislike most about this product?

My negative criticism about Google Forms is that this platform does not have any application for mobile phones, it does not have applications for Android devices or for iOS devices, in this way it is a bit more complicated for us to manage all the forms that we send to our clients, because the only way to manage them is from our work area. I would like to be able to enjoy an App that allows me to manage all the forms no matter where I am, this would greatly facilitate my accessibility to Google Forms services.

What recommendations would you give to someone considering this product?

To any person or work area who intends to implement Google Forms in their company, I would recommend without a doubt that they take the opportunity to test this great platform. Despite not having an application for mobile devices, it is still a great platform to manage forms in its version in the cloud, since it collects the responses immediately from all clients (something that very few platforms do). Forms get a unique design with the help of templates offered by Google Forms. Without a doubt, it is a perfect option for any company, the forms will always be attractive to customers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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