Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1433 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Rahul S.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

WorkDrive is an excellent platform for online file management that is also inexpensive. I primarily use this Drive to manage files and folders, as well as to work on Docs and Spreadsheets. Because Google Drive is so simple to use, I've been able to organise all of my files in a unique and different way. I can save as many files as I want because this Drive offers unlimited storage space to its users. I can easily create folders from scratch and share them with my team with a single click. I can add all of my files to the folders, and I can easily find specific files by using the search feature. I

What is your favorite aspect of this product?

The Google Slides feature is my favourite because it allows me to create powerful PPT presentations from scratch. I can use nominations, videos, text, and hyperlinks in my Slides and create beautiful and colourful content. This allows me to easily share the Slides with anyone, I can also make the settings if I need to share this with view only settings or I can share this with Edit all settings, this is easy to create and fast as well, thus I like the Slides of this Drive the most, on the other hand, I also like the feature in which I can quickly search any files just by using the file name if I remember the partial file name,

What do you dislike most about this product?

When I use the mobile application to search for files and folders, I can't do it quickly; the mobile application is a mess, and I always feel lost when I use it to search for specific files; this gets regular updates, but when it comes to searching for files, it's not very good; thus, this is the one I dislike the most in this Drive.

What recommendations would you give to someone considering this product?

Reduce time to market Increase revenue Improve decision making Encourage innovation Improve internal/operational efficiency Cost administration Increase the agility of business processes. Improve the outcomes of business processes

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Cons

Less Inspiring
Leverages Incumbent Status
Inhibits Innovation

Deepak S.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Excellent cloud storage for your data

Likeliness to Recommend

7 /10

What differentiates Google Drive from other similar products?

Google Drive is very useful especially when you are using the entire Google workspace. If you are using Google Docs, Slides, and Gmail, then Google Drive integrates well with those apps.

What is your favorite aspect of this product?

I can preview certain types of files in Google drive without having to open a different application or download the file. You can upload multiple files and folders to google drive all at once and see the upload progress/status for each individual upload in the que

What do you dislike most about this product?

A gmail account is needed so If you need to share files on google drive with another user that does not have a Gmail address that could be a problem.

What recommendations would you give to someone considering this product?

Google Drive is very useful especially when you are using the entire Google workspace. If you are using Google Docs, Slides, and Gmail, then Google Drive integrates well with those apps

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Chandrashekhar K.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Good cloud storage software

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Easy to navigate and share with people

What is your favorite aspect of this product?

Encrypted storage

What do you dislike most about this product?

Takes time to load files

What recommendations would you give to someone considering this product?

I recommend it to everyone, and as an experiment, the free 15 GB space is enough to try and take advantage of it, and it is really great.

Pros

Reliable
Respectful
Enables Productivity
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Rahul S.

Fantastic product

Likeliness to Recommend

Pros

Cons

Deepak S.

Excellent cloud storage for your data

Likeliness to Recommend

Pros

Chandrashekhar K.

Good cloud storage software

Likeliness to Recommend

Pros

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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training