Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Washington N.

Role: Operations
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

good integration with other Google Workspace apps

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Overall, it’s a reliable and essential tool for managing digital content.

What is your favorite aspect of this product?

it’s highly versatile for both personal and professional use

What do you dislike most about this product?

storage needs,

What recommendations would you give to someone considering this product?

Organize Your Files Early On

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Effective Service

Craig M.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Google Drive does more than file storage.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I have used Google Drive for the better part of my professional career. This translates to me having thousands of files saved on my Google Drive account. Ordinarily, I should face difficulty when attempting to locate specific files because of the sheer amount of saved files on my Drive, unfortunately this isn't the case. Thanks to Google Drive's powerful search functionality, I am able to locate specific files on my Drive account conveniently. Google Drive makes use of optical character recognition for search, that allows it to search through the content of my saved files, making file search even more effective.

What is your favorite aspect of this product?

In my opinion, intuitiveness across platforms is my favorite part of Google Drive. It is simple to find basic functions on Google drive because the interface is well laid out. I am able to conveniently create, organize and modify file folders with ease. Dragging and dropping of files from desktop into Google drive via ' copy and paste ' is just straightforward too.

What do you dislike most about this product?

Shared files through Google Drive cannot be password protected. On the second part, Google Drive has no electronic signature provision .

What recommendations would you give to someone considering this product?

Google Drive is more than a cloud based storage service, I best describe it as a cloud based collaboration suite because it contributes a lot to smooth collaboration at my workplace.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Arthur B.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Amazing storage with great security.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The storage space is very generous. The collaboration capabilities are great. Allows for third party integrations. The security is top notch.

What is your favorite aspect of this product?

The files stored can be accessed from any device anywhere. access can be managed when it comes to the files to allow for authorized access only. Allows for sharing of files. Very easy to use. There are no down times.

What do you dislike most about this product?

There are no passwords protection for shared files.

What recommendations would you give to someone considering this product?

Google drive is great , they offer amazing security for stored files and the storage space is large. I have loved it and would highly recommend it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Washington N.

good integration with other Google Workspace apps

Likeliness to Recommend

Pros

Craig M.

Google Drive does more than file storage.

Likeliness to Recommend

Pros

Arthur B.

Amazing storage with great security.

Likeliness to Recommend

Pros

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1
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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training