Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Caring
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Breadth of Features

78

Vendor Support

78

Google Chat Reviews

Sumit S.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

great but many more product far better then this

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

this is the collaboration of most of the googles products

What is your favorite aspect of this product?

easy to use but they can make it better

What do you dislike most about this product?

fraudsters mostly use it because it keeps their identity safe

What recommendations would you give to someone considering this product?

if you want so many features of google in one product this is good

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Sunidhi G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Over all easy to use and nice product.

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

Integration with Google Workspace.

What is your favorite aspect of this product?

Smart replies and Spaces for Team Collaboration.

What do you dislike most about this product?

According to me these nothing to dislike.

What recommendations would you give to someone considering this product?

Share files easily.

Pros

  • Continually Improving Product
  • Fair
  • Helps Innovate
  • Reliable

Akoth D.

  • Role: Public Sector
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Borderless

Likeliness to Recommend

10 /10

What is your favorite aspect of this product?

Google chat offers a standard services

What recommendations would you give to someone considering this product?

Google chat is borderless

Pros

  • Enables Productivity
  • Trustworthy
  • Saves Time
  • Fair

Most Popular Google Chat Comparisons