Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

3% Negative
4% Neutral
93% Positive

Pros

  • Caring
  • Fair
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 83

Instant Messaging

87

Notifications

84

File Sharing Collaboration

83

Search

83

Document Collaboration

81

Integration With Productivity Tools

81

Cross Platform Support

80

Granular Access Management

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Usability and Intuitiveness

84

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Breadth of Features

78

Vendor Support

78

Google Chat Reviews

Neha G.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Google chat review by Neha

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Integration with other google services like drive gmail forms and sheets Security from phishing malware and spam

What is your favorite aspect of this product?

Auto correct grammatically Read receipt option once someone has viewed tour message

What do you dislike most about this product?

Since anyone with a Gmail email address can reach accounts, some say that users are more Vulnerable to spam or phishing attack At times notifications are missing

What recommendations would you give to someone considering this product?

Must use for easy access vis gmail as easily integrated with all google products

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Anjali P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Good for Collaboration across G-suite

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat differentiates itself from other similar products through its deep integration with the Google Workspace ecosystem allowing seamless collaboration with tools like Gmail Google Drive Docs and Calendar. this mean consolidation makes it light to deal files agenda meetings or cooperate along documents flat inside the gossip port boosting productiveness for teams already exploitation google entourage of products. Its simplicity and clean Connection also make it highly accessible for Operators without the learning curve that some other platforms may have.

What is your favorite aspect of this product?

My favorite aspect of Google Chat is its seamless integration with Google Workspace allowing for real-time collaboration across multiple tools without leaving the chat Connection. the power to quick deal and cooperate along google docs sheets or slides flat inside conversations makes it unbelievably accessible for teams to abide partisan and bearing. also its integration with Google Calendar for scheduling meetings and the use of Spaces for organizing ongoing projects or discussions keeps everything centralized reducing the need to switch between different platforms and keeping workflows smooth and efficient.

What do you dislike most about this product?

The aspect I dislike most about Google Chat is its limited feature set compared to some of its competitors, particularly when it comes to advanced project management tools and conversation organization. For instance, the lack of threaded conversations in regular group chats can make discussions feel cluttered and harder to follow. Additionally, while it integrates well with Google Workspace, it has fewer native integrations with popular third-party apps like Slack or Microsoft Teams do, which can limit its usefulness for teams.

What recommendations would you give to someone considering this product?

If you're already using Google Workspace, Google Chat is a natural fit for seamless collaboration. It's great for simple team communication but may lack advanced project management features. Consider your team's need for third-party app integration before committing fully.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Caring

Tony B.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Building Faster Connections: Google Chat.

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Google Chat has become our go-to for quick communication, especially when juggling multiple projects and teams. It seamlessly integrates with the rest of the Google Workspace. We’re already using Google Drive, Sheets, and Docs for project management, so having Google Chat tie everything together just makes sense.

What is your favorite aspect of this product?

I have to give credit to the Rooms feature—it’s a game-changer for coordinating with different teams. We’ve set up Rooms for each project where the foremen, project managers, and office staff can jump in to discuss specific tasks. Plus, the ability to share and view Google Docs directly in the chat without switching tabs is a small but time-saving feature that’s a big win in our world.

What do you dislike most about this product?

Notifications can get a bit noisy. If you’re part of multiple Rooms or group chats, the alerts can feel nonstop, and it’s easy to miss important messages in the clutter.

What recommendations would you give to someone considering this product?

It helps reduce the usual communication delays, which in turn means faster decision-making on things like materials, labor, and changes to the project scope. It’s also helped keep everyone accountable because updates are immediate and nothing gets lost in translation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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