Google

Google Analytics

Composite Score

8.9 /10

CX Score

9.2 /10

719 Reviews Write a Review

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What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

Company Details

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Awards & Recognition

Google Analytics won the following awards in the Website Analytics category

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Strategy and Innovation
Product Impact

2023

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

10 Top Rated Features

2023

Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Feature Ratings

Average 86

Audience Segmentation

Device and Browser Analytics

Audience Demographics

Paid Search Integration

Conversion Analysis

Data Visualization

Search Engine Optimization

Customer Value Analysis

Customer Journey Modelling

Social Media Analytics

API Framework

Vendor Capability Ratings

Average 83

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support

Also Featured in...

Product Analytics

Score 9.0

View Google Analytics in this category (opens in a new tab)

Customer Intelligence

Score 8.7

View Google Analytics in this category (opens in a new tab)

A/B Testing

Score 8.7

View Google Analytics in this category (opens in a new tab)

Google Analytics Reviews

Marissa N.

Role: Sales Marketing
Industry: Biotechnology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

Very necessary tool for any digital marketer!

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google Analytics is the go-to site for anything website audit related. It has the ability to track your search engine keywords, monitor traffic, see your improvement and track the success of any digital marketing campaign.

What is your favorite aspect of this product?

Google Analytics is very cost-effective (we pay nothing!) and did not take long to add into website.

What do you dislike most about this product?

I don't have anything in particular that I really dislike. It isn't the most intuitive at first, but once you get used to it it is not bad.

What recommendations would you give to someone considering this product?

I would recommend taking advantages of the customizations right away with widgets so you can save a lot of time and have everything you need easily visualized.

Pros

Reliable
Enables Productivity
Inspires Innovation
Helps Innovate

Ramakant R.

Role: Sales Marketing
Industry: Education
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Analyze your website performance

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

The best tool to prepare the detailed analysis of a website with real-time visitors, audience overview, acquisition, audience behavior, and many other tracking reports according to the user. Google Analytics is the only tool that provides you the location-based audience report, device-based audience reports. No other tools can provide a similar strategy according to the detailed analysis report.

What is your favorite aspect of this product?

I am using Google Analytics since 2017 and it's really awesome with its tracking platform. 1. Overall Google analytics is an easy-to-use tool. 2. Track website visitors location-wise, device-wise, gender-wise. 3. Easy to track individual product performance for e-Commerce stores. 4. Analyze the sales funnel. 5. Improve your website performance by analyzing the page performance based on traffic, session duration & conversion rate. 6. Easily improve the app performance and user performance.

What do you dislike most about this product?

Google Analytics is a little tricky and hard to use. Considering the analytics performance & reliability, it not so far easy.

What recommendations would you give to someone considering this product?

If you are a website developer and want to consider a tool that can track your website visitors, you must install Google Analytics to your website header part. You should be an admin of the google analytics tool and get the tracking code from your admin section to tracking your website.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Erin H.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Nice to Use but Hard to Customize

Likeliness to Recommend

10 /10

What differentiates Google Analytics from other similar products?

Google controls all of the SEO industry so whatever Google wants, Google gets. With SEO, you have to play by their rules with their algorhythms.

What is your favorite aspect of this product?

I have to use Google Analytics to get down to the actual numbers of how visitors get to the website and then what they do. Once it's implemented and I get my dashboards configured, it's great at giving me the numbers that I need.

What do you dislike most about this product?

There are really too many ways to slice and dice the numbers. They just changed the platform on how to configure a website and you can't just be a new user and jump right in. Technical knowledge is required and then it is still overwhelming at times.

What recommendations would you give to someone considering this product?

Be patient and seek help online from other users as needed. You'll get there but it's not easy to just go.

Pros

Reliable
Performance Enhancing
Helps Innovate
Continually Improving Product

Cons

Less Effective Service
Less Efficient Service
Wastes Time

Google Analytics

What is Google Analytics?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Google Analytics Ratings

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Google Analytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Device and Browser Analytics Capture and summarize device and browser information.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Product Analytics

Customer Intelligence

A/B Testing

Google Analytics Reviews

Marissa N.

Very necessary tool for any digital marketer!

Likeliness to Recommend

Pros

Ramakant R.

Analyze your website performance

Likeliness to Recommend

Pros

Erin H.

Nice to Use but Hard to Customize

Likeliness to Recommend

Pros

Cons

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Elastic Observability

Feature Ratings

Audience Segmentation

Device and Browser Analytics

Audience Demographics

Paid Search Integration

Conversion Analysis

Data Visualization

Search Engine Optimization

Customer Value Analysis

Customer Journey Modelling

Social Media Analytics

API Framework

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Vendor Support