Google Analytics Logo Award Winner Product Badge
Google Analytics Logo Award Winner Product Badge
Google

Google Analytics

Composite Score
9.0 /10
CX Score
9.3 /10
Google Analytics
9.0 /10

What is Google Analytics?

Google Analytics is a platform that collects data from your websites and apps to create reports that provide insights into your business. It is the go-to platform for millions of website and app owners seeking to gain a deeper understanding of their website and app performance. With Google Analytics, you can fine-tune your digital strategy, optimize your campaigns, and take your online presence to new heights, and get a complete understanding of your customers across devices and platforms. Google Analytics gives you the tools, free of charge, to understand the customer journey and improve marketing ROI.

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Awards & Recognition

Google Analytics won the following awards in the Product Analytics category

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Google Analytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Analytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Analytics?

1% Negative
3% Neutral
96% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Respectful
  • Helps Innovate

Feature Ratings

Average 86

Analytics and Reporting

88

Device and Browser Analytics

87

Data Management

87

Marketing Analytics

86

Audience Segmentation

86

Data Warehousing

86

Conversion Analysis

86

Data Analysis and Survey Function

85

API Framework

84

Data Integrity

84

Mobile Functionality

84

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Implementation

86

Ease of Data Integration

86

Quality of Features

86

Breadth of Features

85

Ease of IT Administration

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Usability and Intuitiveness

83

Ease of Customization

82

Vendor Support

79

Google Analytics Reviews

Aarti A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastic product for analytics!

Likeliness to Recommend

9 /10

What differentiates Google Analytics from other similar products?

Google Analytics is great for traffic analysis, which is great for website owners to understand their audience. This product will help you understand whether your SEO and other marketing techniques are working as expected or not, and will help you gauge if you need to make amends to your strategies.

What is your favorite aspect of this product?

The graphs are neat and easy to understand. The live analytics available on the site helps users to understand where people are clicking on the website in real time.

What do you dislike most about this product?

There is nothing as such that I dislike about the product.

What recommendations would you give to someone considering this product?

This is a great product with tools to provide website and product analysis. It has good flexibility with the customization, according to time as well. So the users can choose to have analytics created for a day, week, month, or year. It is quite simple to use, and some basic training can help a beginner learn to use it in good time. The accuracy is great, so one can rely on that without any doubts.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gibbs A.

  • Role: Human Resources
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Google Analytics is great tool to examine website.

Likeliness to Recommend

8 /10

What differentiates Google Analytics from other similar products?

It’s straightforward to put in and even with the lowest knowledge of the platform, you’ll be able to gain meaningful insights from your web traffic and begin implementing meaningful changes to your web properties. Data on varied web performance is simply a click away. I particularly like the how you can simply filter the data you wish and make your own custom reportage for additional informed analysis. Analytics is straightforward to use however conjointly offers a really sturdy set of functionalities. You’ll be able to see any detail regarding traffic coming into your website, setup reporting and so much more.

What is your favorite aspect of this product?

I really like that I can see the complete report of my web site visitors using Google Analytics. Even I can see the conversions and events that are done by the purchasers on my website products. Traffic source branding makes it the right tool for our business. It’s offered by Google that tracks and reports website traffic, conversion rates, and other necessary information relating to your website’ performance.

What do you dislike most about this product?

It is little difficult since lot of information is offered so some coaching is required to be ready to operate on this tool. Google offers free analytics programs for beginners and intermediates thus helping it resolve. Some areas need technical experience and the deployment of changes could be a problem for citizen users. Google does modify its platforms often and it can be confusing after they change and reorganize the options.

What recommendations would you give to someone considering this product?

Must use of you’re a website owner or digital marketer to grasp your user engagement on the website and the way the website is performing to users.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Payal N.

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Easy to use but a bit pricey

Likeliness to Recommend

6 /10

What differentiates Google Analytics from other similar products?

It’s free of charge, so anyone can use it. You can use it on different digital environments such as websites, mobile applications, kiosks, or anything with an internet connection.

What is your favorite aspect of this product?

You can collect data from different platforms and sources like commerce connections, industry benchmarks and more.

What do you dislike most about this product?

To understand the intricacies of Google Analytics, you need to "learn the language". Unfortunately, the right resources are often tough to find online, and instructions may be confusing, time-consuming or overwhelming to those without an intermediate analytics background.

What recommendations would you give to someone considering this product?

The overall feel of the platform may be overwhelming. There are many dashboards, settings, user views and metrics.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Saves Time

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