Gong.io Inc.

Gong

Composite Score

9.1 /10

CX Score

9.2 /10

168 Reviews Write a Review

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What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details

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Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Gold Medalist

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation

2023

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

0% Negative

6% Neutral

94% Positive

Pros

Performance Enhancing
Enables Productivity
Reliable
Helps Innovate

Feature Ratings

Average 87

Call Recording

Call Analytics

Manager Annotation and Feedback

Artificial Intelligence Engine

Role-Based Access

Dashboards and Reporting

Application Integration

Conversation Coaching

Mobile Support

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Average 86

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Sales Coaching

Score 8.4

View Gong in this category (opens in a new tab)

Sales Analytics

Score 8.4

View Gong in this category (opens in a new tab)

Gong Reviews

Rebecca W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Easy to use with a good transcription feature

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Strength of automation.

What is your favorite aspect of this product?

Transcription.

What do you dislike most about this product?

Opps #'s are all over the place - are not consistent.

What recommendations would you give to someone considering this product?

Use it for sales.

Pros

Performance Enhancing
Saves Time
Enables Productivity
Effective Service

Cons

Slower Product Innovation
Under Delivered

Daniel R.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2021

Game Changer

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

Gong has a strong feature set, and great AI tool.

What is your favorite aspect of this product?

The ability to help coach my sales team with data and insights

What do you dislike most about this product?

implementation and integration with other software

What recommendations would you give to someone considering this product?

A great tool that has added a lot of value to our business. Buy it!

Pros

Performance Enhancing
Respectful
Reliable
Enables Productivity

Annie B.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

A must-have.

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

I'm a fan of the speech-to-text AI (audio transcription) and ability to search by keywords, topics, trackers, etc. It's easy to find what you're looking for, which seems like a minor thing but when you have hundreds of calls to sift through, having a great search feature can save you a ton of time. I've also been impressed with the dashboards and analytics, as well as the attention being paid to further build out these features to be even more helpful (especially the "deal insights" aspect.) I'm also very happy with the contact I've had with Gong's customer-facing team.

What is your favorite aspect of this product?

I definitely appreciate the audio transcripts. It's usually much faster to read through calls than to listen to them, and I can find competitive intel or background for potential future case studies more easily.

What do you dislike most about this product?

I don't think I would call it a "dislike" necessarily, but the Library feature has potential that isn't being used currently. I would love to see the AI built out to recommend content for the library folders rather than needing to be manually populated.

What recommendations would you give to someone considering this product?

Go for it. I can see there being some pushback from some teams about not wanting to feel recorded/listened to all the time, but Gong fosters transparency and collaboration - so keep company culture in mind as you implement it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gong

What is Gong?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Gong Ratings

92 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Gong?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Coaching

Sales Analytics

Gong Reviews

Rebecca W.

Easy to use with a good transcription feature

Likeliness to Recommend

Pros

Cons

Daniel R.

Game Changer

Likeliness to Recommend

Pros

Annie B.

A must-have.

Likeliness to Recommend

Pros

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Feature Ratings

Call Recording

Call Analytics

Manager Annotation and Feedback

Artificial Intelligence Engine

Role-Based Access

Dashboards and Reporting

Application Integration

Conversation Coaching

Mobile Support

Pipeline Visibility

Audio Transcription

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization