FPT.AI Logo Award Winner Product Badge
FPT.AI Logo Award Winner Product Badge
FPT Smart Cloud Company Limited

FPT.AI

Composite Score
8.8 /10
CX Score
9.0 /10
Category
FPT.AI
8.8 /10

What is FPT.AI?

FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.

Company Details


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Awards & Recognition

FPT.AI won the following awards in the Conversational AI category

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FPT.AI Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FPT.AI.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FPT.AI?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 92

Artificial Intelligence Engine

94

Workflow Processing

93

Other Integrations

93

Leads Generation

93

Natural Language Processing

91

Learning and Adaptability

90

Personalized Service

89

Intent Extraction

89

Vendor Capability Ratings

Average 90

Vendor Support

94

Usability and Intuitiveness

92

Availability and Quality of Training

92

Ease of IT Administration

92

Ease of Implementation

90

Quality of Features

89

Business Value Created

89

Product Strategy and Rate of Improvement

88

Ease of Data Integration

88

Breadth of Features

88

Ease of Customization

88

FPT.AI Reviews

Trang B.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Easy to use

Likeliness to Recommend

10 /10

What differentiates FPT.AI from other similar products?

Easy to use for Vietnamese customer

What is your favorite aspect of this product?

Language, easy to setup script, input sample

What do you dislike most about this product?

not optimized for complicated script

What recommendations would you give to someone considering this product?

Should try

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Fair

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Market-leading bot Virtual assistant is helpful

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jun 2023

Easy to use

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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